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Help Desk Analyst Job Opening In Louisville – Now Hiring Bastian Solutions


Job description

Job Title

Help Desk Analyst

Alternate Locations

2031 Nelson Miller Pkwy, Louisville, Kentucky 40223
10585 N Meridian St. Third Floor, Indianapolis, Indiana 46290

Full-time/Part-time

Full-time

Job Description

Bastian Solutions is looking for a Help Desk Analyst to support our internal employees.

The ideal person will be energetic, friendly and have a passion to help our teams in any IT issues.

This position will be based in either Louisville, KY or Carmel, IN.

Job Summary

This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to:

  • Provide remote and on-site desktop support for company users and computers.
  • Intermediate support of Windows 10/11
  • Intermediate support of Apple/iOS and Android phones
  • Intermediate Microsoft Office 365 Administration
  • Intermediate Active Directory Administration
  • Intermediate Networking knowledge (TCP/IP, DHCP, DNS, etc.)
  • Intermediate Desktop applications (Office, Adobe, etc.)
  • Job Functions

  • Imaging, deployment and application installation.
  • Perform PC and device upgrades.
  • Perform minor repairs and routine cleaning of server rooms and equipment storage.
  • Escalation of help desk tickets.

  • Work with team and management on escalation of any issues (equipment, network etc)
  • Special assignments and projects as directed by the team lead or Director.
  • Assist with inventory management, shipping and receiving of IT assets.
  • Assist in creating new operation procedures for the IT knowledge base.
  • Travel Requirements

  • Travel will be between 0-5%
  • Preferred Skills and Required Qualifications

  • BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role.
  • Must be eligible to work in the USA long term without sponsorship.

  • Collaborative interpersonal skills
  • Ability to adapt and take initiative.

  • Great client-facing communication and customer service skills
  • Analytical and organizational skills
  • Intermediate experience troubleshooting, configuring, and repairing laptops
  • Intermediate experience with Active Directory/Domain Controller
  • Intermediate understanding of Group Policies and other commonly used IT concepts and technologies
  • Proficiency in MS Office
  • Basic knowledge of Linux and Apple/iOS
  • Basic knowledge of VPN technologies
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Help Desk Potential: Insight & Career Growth Guide


    Real-time Help Desk Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Help Desk in Louisville, United States, highlighting market share and opportunities for professionals in Help Desk roles.

    7312 Jobs in United States
    7312
    13 Jobs in Louisville
    13
    Download Help Desk Jobs Trends in Louisville and United States

    Are You Looking for Help Desk Analyst Job?

    Great news! is currently hiring and seeking a Help Desk Analyst to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Bastian Solutions adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Help Desk Analyst Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Louisville. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Help Desk Analyst?

    Key qualifications for Help Desk Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Help Desk Analyst?

    To improve your chances of getting hired for Help Desk Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Help Desk Analyst Job Success

    Bastian Solutions interview tips for Help Desk Analyst

    Here are some tips to help you prepare for and ace your Help Desk Analyst job interview:

    Before the Interview:

    Research: Learn about the Bastian Solutions's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Help Desk Analyst interview at Bastian Solutions, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Bastian Solutions's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Help Desk Analyst Positions

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