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Urgent! Help Desk Analyst Job Opening In Pascagoula – Now Hiring Bollinger Shipyards



Job description

For nearly a century, Bollinger Shipyards has created a legacy as a leading designer and builder of high-performance marine vessels.

We are renowned for delivering top-quality construction, manufacturing, and repair services with a commitment to safety and environmental responsibility.

POSITION OVERVIEW 


We are seeking a dedicated Help Desk Analyst with at least 1–3 years of experience in a desktop support, helpdesk, or similar IT role.

The candidate will provide technical support and assistance to end-users regarding computer systems, hardware, software, and network-related issues.

This role involves installing, configuring, troubleshooting, and maintaining desktop environments in a business setting.

The technician ensures minimal downtime and optimal performance of all end-user workstations and peripherals.


REQUIREMENTS 

  • Minimum of 1–3 years of experience in a desktop support, helpdesk, or similar IT role

  • Experience with enterprise IT environments and support tools

  • Hands-on experience with remote support tools (e.g., TeamViewer, Remote Desktop, SCCM, JAMF)

  • Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field (preferred)

  • Industry certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or Apple Certified Support Professional are a plus
  • SKILLS 

  • Proficiency in supporting Windows systems

  • Familiarity with Active Directory, Microsoft Exchange, and Office 365

  • Knowledge of networking basics: IP, DNS, DHCP, VPN

  • Understanding of ITIL practices and ticketing systems (e.g., ServiceDesk Plus, Zendesk, Jira)

  • Strong problem-solving and analytical skills

  • Excellent written and verbal communication skills

  • Ability to work independently and within a team

  • Strong customer service orientation

  • Detail-oriented and organized
  • RESPONSIBILITIES 

  • Respond to user-reported issues via ticketing systems, phone, email, or in person

  • Diagnose and resolve hardware, software, and peripheral issues

  • Provide support for operating systems (Windows, macOS, Linux), productivity software, and custom enterprise applications

  • Document issues, troubleshooting steps, and resolutions accurately

  • Set up and deploy new workstations, laptops, and other IT equipment

  • Install and configure software, drivers, and system updates

  • Join systems to domains, apply group policies, and ensure compliance with IT standards

  • Perform routine maintenance on desktops and laptops (e.g., updates, cleanups)

  • Manage antivirus and endpoint protection tools

  • Monitor performance and proactively address potential issues

  • Provide basic user training on hardware/software use and IT best practices

  • Assist users with account setup, password resets, and access permissions

  • Track hardware and software inventory using asset management tools

  • Assist with troubleshooting LAN, WAN, and VPN connectivity issues

  • Support printer and network resource configuration

  • Coordinate with network administrators or other IT staff for complex issues

  • Adhere to IT security policies and procedures

  • Escalate suspicious activity or security incidents to appropriate teams
  • WHY BOLLINGER?

  • Competitive Pay

  • Comprehensive Benefits Package

  • Career Development

  • Cutting-Edge Projects

  • Positive Work Environment & Company Values
  • Bollinger is an equal opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals, and without regard to sexual orientation and gender identity.


    Required Skill Profession

    Computer Occupations



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