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Urgent! Help Desk Analyst Job Opening In Plant City – Now Hiring Robert Half Technology
Description
Looking for a Help Desk Technician I to join our team for a hybrid role.
In this entry-level position, you will be the first point of contact for our clients experiencing IT issues.
You will provide technical support for hardware and software, troubleshoot and resolve various technical problems, and deliver top-notch customer service.
If you're passionate about technology and eager to help others, this role is a great opportunity to kickstart your career in IT.
Duties and Responsibilities:
Active participation in the Help Desk 1 phone queue
Provide first-level contact to end users in a clear and professional manner
Create and accurately code service tickets
Identify and redirect urgent tickets to the appropriate resources
Work through assigned tickets and enter appropriate time entries
Troubleshoot and resolve end user or infrastructure technical issues
Follow up with customers and see problems through to resolution
Ensure proper recording, documentation, and closure of ticket information
Maintain awareness of ongoing issues and be proactive in customer notification
Recommend modifications or improvements to client environments
Properly escalate unresolved tickets to the next level of support
Preserve and grow your knowledge of Help Desk procedures, products, and services
Onsite dispatching as needed or directed
Active participation in the On Call rotation
Competencies:
Strong written and verbal communication skills
Basic understanding of computer systems, networks, and troubleshooting techniques
Ability to work independently and as part of a team
Customer-oriented mindset with a passion for helping others
Previous experience in a customer service or technical support role is a plus, but not required
Ability to lift equipment
Requirements
A few months of MSP experience, Active Directory, MS Windows 10, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets, Cisco Firewall, Networking, Dell Workstations.
Must be able to travel locally to client sites for networking and computer installs.
Mileage will be covered.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.
We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed.
We provide access to top jobs, competitive compensation and benefits, and free online training.
Stay on top of every opportunity - whenever you choose - even on the go.
Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States.
Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half.
An Equal Opportunity Employer.
M/F/Disability/Veterans.
By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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Unlock Your Help Desk Potential: Insight & Career Growth Guide
Real-time Help Desk Jobs Trends in Plant City, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Help Desk in Plant City, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7311 jobs in United States and 234 jobs in Plant City. This comprehensive analysis highlights market share and opportunities for professionals in Help Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Robert Half Technology is currently hiring and seeking a Help Desk Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Help Desk Analyst Jobs Plant City.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Robert Half Technology adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Help Desk Analyst Jobs United States varies, but the pay scale is rated "Standard" in Plant City. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Help Desk Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Help Desk Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Help Desk Analyst interview at Robert Half Technology, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Robert Half Technology's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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