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Urgent! Help Desk Analyst - Tier II Job Opening In Charlotte – Now Hiring Robert Half Technology
Description
Robert Half is proactively recruiting an experienced Help Desk Analyst (Tier II) to support clients’ end users across enterprise and SMB environments.
This role is ideal for a hands-on IT professional with strong troubleshooting skills, excellent customer service, and the ability to manage multiple priorities in a fast-paced setting.
Key Responsibilities
+ Provide Tier II technical support for hardware, software, network connectivity, and user account issues.
+ Respond to tickets via phone, email, or remote tools; document all incidents and resolutions in the ticketing system.
+ Install, configure, and maintain Windows 10/11, Office 365, Active Directory, VPN, and mobile devices.
+ Escalate complex issues to Tier III or Systems teams as needed.
+ Assist with onboarding/offboarding, hardware imaging, and software deployments.
+ Collaborate with internal IT teams to maintain strong SLAs and consistent end-user satisfaction.
Environment & Tools
+ Systems: Windows, macOS, Office 365, Azure AD
+ Networking: DNS, DHCP, TCP/IP troubleshooting
+ Tools: ServiceNow, Jira, SCCM, Intune, or similar
+ Methodology: ITIL best practices, ticket-based support environments
Requirements
Qualifications
+ 3–5 years of help desk or IT support experience in a corporate or managed services setting.
+ Strong troubleshooting ability across Windows environments and core business applications.
+ Familiarity with Active Directory, Exchange, and Azure administration.
+ Excellent communication and documentation skills.
+ Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator preferred.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.
We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed.
We provide access to top jobs, competitive compensation and benefits, and free online training.
Stay on top of every opportunity - whenever you choose - even on the go.
Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States.
Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half.
An Equal Opportunity Employer.
M/F/Disability/Veterans.
By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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Unlock Your Help Desk Potential: Insight & Career Growth Guide
Real-time Help Desk Jobs Trends in Charlotte, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Help Desk in Charlotte, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9977 jobs in United States and 48 jobs in Charlotte. This comprehensive analysis highlights market share and opportunities for professionals in Help Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Robert Half Technology is currently hiring and seeking a Help Desk Analyst Tier II to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Help Desk Analyst Tier II Jobs Charlotte.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Robert Half Technology adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Help Desk Analyst Tier II Jobs United States varies, but the pay scale is rated "Standard" in Charlotte. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Help Desk Analyst Tier II typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Help Desk Analyst Tier II interview at Robert Half Technology, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Robert Half Technology's products or services and be prepared to discuss how you can contribute to their success.
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