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Help Desk and Microsoft 365 Administrator Job Opening In Vienna Virginia – Now Hiring ITCON Services


Job description

ITCON Services is looking for a bright, motivated Help Desk and Microsoft 365 Administrator to support our client in McLean, Virginia.

The individual will be responsible for supporting daily IT operations.

The successful candidate will be an experienced and technically skilled Help Desk and Microsoft 365 administrator who understands the fundamentals of how IT support operations function on a day-to-day basis.

Strong understanding of installation, configuration and troubleshooting of Windows 11 on devices such as the Surface Pro and other laptops.

Configuration and troubleshooting of Mac devices is also needed.

The candidate should have experience with Microsoft 365 application and admin suite such as Microsoft Entra ID, Exchange, SharePoint, etc.

The candidate should have a flexible and accommodating working style, be excited about technology and take an initiative, and be willing and able to troubleshoot IT issues while learning new tools and technologies.

This position is located on-site four days a week.



At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, matching 401k, work-life balance, and the opportunity to work alongside an amazing and growing team.



Required Skills and Qualifications

  • Ability to maintain essential Microsoft 365 and Help Desk operations, including end user support, Windows 11 troubleshooting, VPN setup, M365 applications troubleshooting, laptop configuration, device tracking, etc.

  • Maintain Office infrastructure requirements including Cisco Meraki and Ubiquiti access points, switches, Canon printers, MS Teams Soft phones etc.

  • Ability to configure and troubleshoot Microsoft Surface Pro devices and other laptops devices for ITCON employees.

  • Ability to use a ticketing system and respond to tickets within SLA guidelines.

  • Perform Microsoft Entra ID user account administration and monitoring.

  • Perform Entra ID group administration, create security permissions, and group policies.

  • Microsoft Office 365 Exchange email account administration and monitoring.

  • Interact with ITCON contract teams to assist in troubleshooting, identify root causes, and provide technical support.

  • IT equipment inventory and asset management.

  • Responding in a timely manner to IT service issues and requests.

  • Ability to show initiative and work with minimal supervision.

  • Expert oral and written communication skills to facilitate critical discussions between business customers, project stakeholders, and contracting team.

    We consider communication skills a key required skill.


Desired Skills and Qualifications


  • Bachelor's degree in technology or computer science or relevant experience

  • 3-5 years of experience as a Systems or Help Desk Administrator

  • Experience with M365 Admin Suite

  • Experience with PowerShell

  • Experience with Microsoft Intune and device management

  • Experience Microsoft Teams administration

  • Experience with printer management

  • Excellent client ticket management and resolution

  • Excellent verbal communication and written documentation skills are required


Desired Certifications


  • CompTIA A+

  • CompTIA Network+

  • Azure Fundamentals AZ-900


Required Skill Profession

Other General


  • Job Details

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Unlock Your Help Desk Potential: Insight & Career Growth Guide


Real-time Help Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Help Desk in Vienna, Virginia, United States, highlighting market share and opportunities for professionals in Help Desk roles.

7331 Jobs in United States
7331
37 Jobs in Vienna, Virginia
37
Download Help Desk Jobs Trends in Vienna, Virginia and United States

Are You Looking for Help Desk and Microsoft 365 Administrator Job?

Great news! is currently hiring and seeking a Help Desk and Microsoft 365 Administrator to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ITCON Services adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Help Desk and Microsoft 365 Administrator Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Vienna Virginia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Help Desk and Microsoft 365 Administrator?

Key qualifications for Help Desk and Microsoft 365 Administrator typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Help Desk and Microsoft 365 Administrator?

To improve your chances of getting hired for Help Desk and Microsoft 365 Administrator, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Help Desk and Microsoft 365 Administrator Job Success

ITCON Services interview tips for Help Desk and Microsoft 365 Administrator

Here are some tips to help you prepare for and ace your Help Desk and Microsoft 365 Administrator job interview:

Before the Interview:

Research: Learn about the ITCON Services's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Help Desk and Microsoft 365 Administrator interview at ITCON Services, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ITCON Services's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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