Urgent! Help Desk Coordinator Job Opening In Greensboro – Now Hiring Advanced Personnel Resources Inc
Job Description
Key Responsibilities/Accountabilities
• Promptly answer and accurately document and respond to customers’ requests from incoming phone calls regarding roadside assistance or other inquiries while demonstrating a pleasant and professional phone etiquette.
Deliver extraordinary customer service to customers, using sound business judgment.
Listen and probe for additional information as necessary.
• Accurately document inquiries in case management tools to ensure a fully transparent and seamless customer experience.
Keep interested parties informed during the entire breakdown event.
Assist customers utilizing provided tools, resources and systems and follow standard documented operating procedures to ensure a consistent customer experience.
• Coordinate with customers, dealers, and tow vendors during a breakdown event.
Provide ETA and ensure timely follow ups and manage cases to completion.
Ensure required information is captured and adhere to set standards to exceed customer expectations.
Be able to locate, understand and provide technical specification information as well as warranty information as needed.
• Collaborative and build team relationships with peers and colleagues to effectively contribute to the working groups achievement of goals, and to help foster a positive work
• environment.
Active participation in the development of the team including its working procedures and environment.
• Establish and maintain relationships with appropriate individuals and/or groups to ensure success in daily activities supporting our customers and the team overall.
• Provide excellent customer service and problem solving in end to end case management if issues arise with services provided, case financials or customer inquiries.
This includes proper customer and dealer follow up to promote excellent and ongoing communication in the service event.
• Address customer complaints effectively during case coordination and know when escalation to team lead is necessary to ensure timely case progression.
Make sound decisions concerning the prioritization of service (e.g., safety concern).
Identify situations that require special handling and coordinate with the supervisor and/or manager.
• Perform any other tasks as needed and directed by supervisory and/or management staff.
Critical Competencies
• Customer Service
• Problem Solving
• Analytical Thinking
• Leadership (lead by example)
• Conflict Resolution
• Business and Customer Focus- great disposition
• Communication- Strong written and verbal communication skills
• Strong Data entry and computer skills
• Conceptual Thinking
• Flexibility- Ability to prioritize and multi-task
• Information Seeking
• Initiative (self-motivated)
• Learning from Experience
• Self-Control
• Teamwork – Strong interpersonal skills
• Excellent Negotiation skills
• Strong Documentation tendencies and capabilities
Job Requirements
Essential Education/Training and Certificates
• Bachelor’s degree is preferred
• 1-2 years of customer service / technical support experience preferred
• Solid understanding of Microsoft operating systems
• Strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment while effectively documenting important facts in our case management system
• Innovative problem solving, research, motivational, teambuilding and analytical skills
• Automotive associate degree is preferred or automotive/heavy duty diesel repair experience
Other
• Ability to sit for extended periods of time while using a computer and other devices.
Five shifts support the 24/7, days a year working hours:
A shift: 11 pm- 8 am
B shift: 6am-3pm
C Shift: 8am-5pm
D Shift: 12pm-9pm
E Shift: 3pm – 12 am
Weekend rotations are expected.
Possibility of a hybrid work environment after onsite training.
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Unlock Your Help Desk Potential: Insight & Career Growth Guide
Real-time Help Desk Jobs Trends in Greensboro, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Help Desk in Greensboro, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7331 jobs in United States and 9 jobs in Greensboro. This comprehensive analysis highlights market share and opportunities for professionals in Help Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Advanced Personnel Resources Inc is currently hiring and seeking a Help Desk Coordinator to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Help Desk Coordinator Jobs Greensboro.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Advanced Personnel Resources Inc adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Help Desk Coordinator Jobs United States varies, but the pay scale is rated "Standard" in Greensboro. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Help Desk Coordinator typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Help Desk Coordinator interview at Advanced Personnel Resources Inc, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Advanced Personnel Resources Inc's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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