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Help Desk Customer Support Job Opening In Harrisburg – Now Hiring ATC


Job description

OBJECTIVES OF ENGAGEMENT

The primary objective of this engagement is to provide helpdesk support to citizens accessing their immunization record through the PIERS Public Portal.

This individual will also provide helpdesk support to end-users of PIERS.

The contractor will work directly with the registry supervisor, manager, registry specialists, and other contracted staff of the PIERS team during this assignment.

Generally, the contractor will perform the following tasks:

  • Provide PIERS Public Portal helpdesk support by responding to inquiries from citizens via phone and email
  • Provide PIERS helpdesk support by responding to inquiries from end-users via phone and email
  • Monitor and escalate PIERS system issues to supervisor and PIERS team
  • Identify PIERS Public Portal website needs
  • Assist with and recommend updates to PIERS and PIERS Public Portal training materials
  • Respond to end-user inquiries regarding training and onboarding for PIERS users and clinics
  • Facilitate enrollment of PIERS users in training
  • Provide regular status reports to IIS training team and PIERS team
  • Assist in planning and developing strategies for training approaches to end-users
  • Consistently treat end users, stakeholders, and co-workers with dignity and respect
  • Create and maintain a work environment that is welcoming and respectful of diversity
  • Assist with other related tasks and duties as necessary
  • Travel to in-person trainings as necessary
  • OPERATIONAL REQUIREMENTS

    The contractor will be required to:

  • Complete weekly timesheet reporting in PeopleFluent/VectorVMS by COB Friday.
  • Provide weekly personal status reporting by COB Friday submitted on SharePoint.
  • Schedule project status meetings with both the Division Director and bureau leadership as required.

  • CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS

  • Effectively and efficiently provide helpdesk support
  • Ability to quickly learn and become proficient with using a new computer system
  • Use complex technical training material and manuals to diagnose citizen and end-user issues
  • Use distance communication methods including conference call and webinar tools
  • Develop specific goals and plans to prioritize, organize, and accomplish work
  • Establish short-term and long-term objectives and specify the strategies to achieve them
  • Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word
  • Document the status of projects
  • Use phone, email, fax, and messaging to communicate
  • Communicate effectively in writing, orally, electronically and in-person
  • Work independently and as a part of a team
  • TIMEFRAMES

    The agreement between the Department of Health and the contractor will be from approximately

    November 25, 2024 – June 30, 2025.

    Standard work week will be 40 hours.

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Help Desk Potential: Insight & Career Growth Guide


    Real-time Help Desk Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Help Desk in Harrisburg, United States, highlighting market share and opportunities for professionals in Help Desk roles.

    7331 Jobs in United States
    7331
    14 Jobs in Harrisburg
    14
    Download Help Desk Jobs Trends in Harrisburg and United States

    Are You Looking for Help Desk Customer Support Job?

    Great news! is currently hiring and seeking a Help Desk Customer Support to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ATC adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

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    The average salary range for a varies, but the pay scale is rated "Standard" in Harrisburg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Key qualifications for Help Desk Customer Support typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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