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Urgent! Help Desk Engineer II Job Opening In Orlando – Now Hiring Kaseya
Help Desk Engineer II Full-Time Position - In- OfficeAre you ready to make an impact? WHAT WE ARE LOOKING FOR: A passionate team player who loves challenges and is technically minded.
Ideal candidates will have strong customer service experience and excellent communication skills.
The role will also have extensive knowledge of Microsoft , Microsoft domain environments, Windows OS, Microsoft Office, and be able to demonstrate high level critical thinking/problem solving skills while quickly deepening expertise in these areas.
Must have a proficient understanding of End User Computing IT infrastructure Devices to enable understanding of process and requirements - Desktops, Laptops, Printers, Handhelds, Smartphone etc. Required Skills: Proven experience as a Help Desk technician or other customer support role.
Familiar with IT Service Management (ITSM) best practices, Microsoft domain environments, Windows OS, and Microsoft Office, Wi-Fi and VPN connectivity, network and internet access connectivity, Google Workspace administration, and desktop peripherals.
Strong understanding of Break-Fix, Service Requests, IMAC, Incident, configuration management and processes within ITIL.
Creative problem-solving skills with a willingness to speak up and ask questions.
Knowledge of Apple operating systems, proficiency in Active Directory, working knowledge of general IT infrastructure, Networking, and VPN basics.
WHAT YOU’LL DO: A Kaseya Help Desk Analyst should have strong and proven customer service experience.
The role will build and expand upon our professional and quality technical support service provided to end customers of varying technical backgrounds and ensure clients' satisfaction by meeting or exceeding customer Service Level Agreement expectations.
A successful candidate is expected to maintain a professional, courteous, and customer-focused attitude while supporting customers.You will be handling escalated technical support requests from Level 1 Agents.
Troubleshoot and resolve complex support issues in both Windows and MacOS environments.
Troubleshoot and resolve complex peripheral connectivity and functionality issues.
Troubleshoot and resolve Microsoft End User issues.
Troubleshoot and resolve standard PC Software, Microsoft Office Updates, VPN connectivity issues, and basic connectivity failures.
You will rely on your skills and professional knowledge to respond to and diagnose incidents through discussions with users.
The role must be customer service-oriented, have a strong technical background, and be able to work well under pressure. ESSENTIAL DUTIES AND RESPONSIBILITIES:
✨ Smart • Intelligent • Private • Secure
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Unlock Your Help Desk Potential: Insight & Career Growth Guide
Real-time Help Desk Jobs Trends in Orlando, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Help Desk in Orlando, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7312 jobs in United States and 36 jobs in Orlando. This comprehensive analysis highlights market share and opportunities for professionals in Help Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Kaseya is currently hiring and seeking a Help Desk Engineer II to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Help Desk Engineer II Jobs Orlando.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Kaseya adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Help Desk Engineer II Jobs United States varies, but the pay scale is rated "Standard" in Orlando. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Help Desk Engineer II typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Help Desk Engineer II, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Help Desk Engineer II interview at Kaseya, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Kaseya's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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