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Help Desk IT Support II Job Opening In Johnson City – Now Hiring Triple Cities Network Solutions


Job description

About the IT Service Desk Technician Position


We are looking for a qualified Service Technician to provide fast and useful technical assistance on computer systems.

You will answer queries on underlying technical issues and offer advice to solve them.


An excellent Service Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

They must also be customer-oriented and composed, to deal with demanding customers.


Your goals will be to build value for clients that will help protect the company's character and business.


IT Service Desk Technician Responsibilities




  • Serve as the first point of contact for customers exploring technical assistance over the phone or email




  • Complete remote troubleshooting through diagnostic techniques and pertinent questions




  • Discover the best solution based on the issue and details provided by customers




  • Walk the customer through the problem-solving process




  • Direct unsolved issues to the next level of support personnel




  • Provide detailed information on IT products or services




  • Record events and problems and their resolution in logs




  • Follow-up and update customer status and information




  • Pass on any feedback or suggestions by customers to the appropriate internal team




  • Identify and suggest possible improvements to procedures




IT Service Desk Technician Requirements




  • Some experience as a help desk technician or other customer support role




  • Tech savvy with working knowledge of office automation products, databases, and remote control




  • Good understanding of computer systems, mobile devices, and other tech products




  • Ability to diagnose and solve basic technical issues




  • Proficiency in English




  • Excellent communication skills




  • Customer-oriented and cool-tempered


Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Help Desk Potential: Insight & Career Growth Guide


Real-time Help Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Help Desk in Johnson City, United States, highlighting market share and opportunities for professionals in Help Desk roles.

7311 Jobs in United States
7311
234 Jobs in Johnson City
234
Download Help Desk Jobs Trends in Johnson City and United States

Are You Looking for Help Desk IT Support II Job?

Great news! is currently hiring and seeking a Help Desk IT Support II to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Triple Cities Network Solutions adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Help Desk IT Support II Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Johnson City. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Help Desk IT Support II?

Key qualifications for Help Desk IT Support II typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Help Desk IT Support II?

To improve your chances of getting hired for Help Desk IT Support II, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Help Desk IT Support II Job Success

Triple Cities Network Solutions interview tips for Help Desk IT Support II

Here are some tips to help you prepare for and ace your Help Desk IT Support II job interview:

Before the Interview:

Research: Learn about the Triple Cities Network Solutions's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Help Desk IT Support II interview at Triple Cities Network Solutions, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Triple Cities Network Solutions's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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