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Help Desk Level 2 Technician Job Opening In Spokane Valley – Now Hiring Executech


Job description

Position Overview:
We are seeking a skilled and dedicated Help Desk Level 2 Technician to join our team.

This role is ideal for individuals who excel in troubleshooting and resolving complex technical issues, and who are passionate about delivering exceptional IT support.

If you are known as the reliable resource when technology challenges arise, we invite you to apply and contribute to a stable and secure digital environment.

Key Responsibilities:
  • Issue Resolution: Address and resolve escalated technical issues from Level 1 support, including hardware, software, and network-related concerns.
  • System Configuration: Install, configure, and optimize systems, applications, and devices to ensure peak performance.
  • Security Management: Administer user accounts and security settings to maintain system integrity and data protection.
  • Documentation: Accurately record solutions and procedures in the ticketing system to support knowledge sharing and operational efficiency.
  • System Maintenance: Deploy software patches and updates to enhance system reliability and security.
  • Collaboration: Work closely with internal teams and other IT departments to resolve complex technical challenges.
  • Support Delivery: Provide both remote and on-site technical support as required.
  • Mentorship: Assist in the development of Level 1 technicians by sharing expertise and best practices.
  • Qualifications:
  • Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
  • Experience: 2–4 years of experience in IT support, with a demonstrated ability to manage a wide range of technical issues.
  • Technical Proficiency: Strong knowledge of Windows, macOS, Active Directory, Office 365, and networking fundamentals.
  • Tools & Systems: Experience with IT Service Management (ITSM) tools and ticketing systems.
  • Communication Skills: Excellent verbal and written communication skills, with a customer-focused approach.
  • Certifications: CompTIA A+, Network+, or Microsoft certifications are advantageous but not required.
  • Why Join Us:
  • Team Environment: Collaborate with a team of passionate IT professionals in a supportive and engaging workplace.
  • Professional Growth: Enhance your skills through hands-on experience and continuous learning opportunities.
  • Benefits: Competitive compensation package including health, dental, and retirement benefits, along with company-provided equipment.
  • Work Culture: Participate in team-building activities and enjoy a workplace that values both achievement and camaraderie.
  • Additional Information:
  • Location: Primarily office-based with occasional travel to client sites.
  • Work Schedule: May include on-call or shift work as needed.
  • Physical Requirements: Ability to lift up to 50 lbs.
  • Application Instructions:
    If you are ready to advance your career in IT support and become a valued member of our team, please submit your application.

    This position offers the opportunity to make a meaningful impact while continuing to grow professionally.
    Join us in building a more efficient and secure digital future.guru.


    Let’s build a smoother digital future—one ticket at a time. 

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Help Desk Potential: Insight & Career Growth Guide


    Real-time Help Desk Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Help Desk in Spokane Valley, United States, highlighting market share and opportunities for professionals in Help Desk roles.

    7331 Jobs in United States
    7331
    46 Jobs in Spokane Valley
    46
    Download Help Desk Jobs Trends in Spokane Valley and United States

    Are You Looking for Help Desk Level 2 Technician Job?

    Great news! is currently hiring and seeking a Help Desk Level 2 Technician to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Executech adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

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    The average salary range for a varies, but the pay scale is rated "Standard" in Spokane Valley. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Key qualifications for Help Desk Level 2 Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Executech interview tips for Help Desk Level 2 Technician

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    Before the Interview:

    Research: Learn about the Executech's mission, values, products, and the specific job requirements and get further information about

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    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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