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Urgent! Help Desk Representative III Job Opening In Frisco – Now Hiring NCR Atleos
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access.
Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Assist Agents with questions and escalations.
+ Handle Daily schedule such as lunches and breaks
+ Quality Assurance monitoring on agents
+ Ability to understand the current state of ATMs to fully diagnose problems for resolution
+ Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research
+ Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues
+ Create, review and close tickets and maintain accurate customer records
+ Answer inbound calls from clients, customers, and external vendors
+ Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller
+ Provide efficient productivity and superior quality service while working in a fast-paced environment
+ Ability to effectively handle in user and Regulation E/Card Trace calls from customers
+ Make outbound calls to clients, customers, and external vendors
+ Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
+ Ability to work multiple systems simultaneously
+ Handle internal/external reports and status updates
+ Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
+ Follow-up on open investigations to ensure smooth handling and accurate closure
+ Assume special projects as required by management
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**Full time employee benefits include** :
+ Medical Insurance
+ Dental Insurance
+ Life Insurance
+ Vision Insurance
+ Short/Long Term Disability
+ Paid Vacation
+ 401k
**EEO Statement**
NCR Atleos is an equal-opportunity employer.
It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list.
Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility.
NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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Unlock Your Help Desk Potential: Insight & Career Growth Guide
Real-time Help Desk Jobs Trends in Frisco, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Help Desk in Frisco, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7123 jobs in United States and 13 jobs in Frisco. This comprehensive analysis highlights market share and opportunities for professionals in Help Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! NCR Atleos is currently hiring and seeking a Help Desk Representative III to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Help Desk Representative III Jobs Frisco.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NCR Atleos adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Help Desk Representative III Jobs United States varies, but the pay scale is rated "Standard" in Frisco. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Help Desk Representative III typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Help Desk Representative III interview at NCR Atleos, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NCR Atleos's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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