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Urgent! Help Desk Specialist Level 0 Job Opening In Annapolis Junction – Now Hiring Nyla Technology Solutions
ACTIVE SECURITY CLEARANCE AT THE TS/SCI POLYGRAPH LEVEL IS REQUIRED
Help Desk support as defined by first response/Tier1/Level 1 support.
Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications.
Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
- Utilize work aids to resolve tickets at lowest level of support.
- Receive, triage and route tickets to Tier 2 Help Desk according
- Compile and organize data for monthly status reports
- Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts
- Create Help Desk tickets in the designated ticket tracking system, provide an initial acknowledgement to the end user validating receipt of the ticket
- Assist users with account creation, accessing and using IT systems
- Update Standard Operating Procedures documents to adapt to new system functionality or configuration changes
- Analyze, log and track issue and problem tickets related to Intelink application
,• Rotating Shift work position, 365 days a year, 7 days a week, 24 hours a day.
• Small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
• Provide health and status monitoring and taking appropriate measures when a service outage occurs.
Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
• Document and communicate outage information to co-workers and customers.
• Provide tier 1 response to customer service requests received via phone, email, chat, and tickets.
• Document all communications in a ServiceNow ticket system, escalate tickets as needed.
• Provide basic instructions on how to use services to both external and internal customers.
• Troubleshoot customer accounts and users’ ability to logon to the collaboration environment.
Education:
Four (4) years demonstrated Help Desk experience with an Associate's degree.
In lieu of experience, a Bachelor's Degree may be substituted.
Nyla Technology Solutions delivers exceptional Artificial Intelligence (AI), Data Science, and Software Engineering services for the U.S. Government.
Nyla embraces a forward-thinking and bold approach at every turn, earning us a solid reputation of technical trendsetters within the industry.
We have a passion for developing solutions that have a quick and immediate impact on mission.
Headquartered in Columbia, Maryland, our customers love how we tackle their most challenging problems and get things done.
If you have the unique experience and expertise we are seeking, along with the desire and determination to invest your time and energy as a part of Nyla’s team,
Taking Care of All of You
Nyla provides a top-of-market compensation and benefits package.
And through our unique Nyla FLEX program, we custom tailor these benefits to best fit your lifestyle.
The Nyla FLEX benefit program is designed to offer you flexibility in the 3 biggest areas of your life: your pay, your leave, and your schedule.
PAY - Nyla starts with 4 weeks of Annual Leave plus 11 holidays and an additional day of Annual Leave for each year you’re at the company.
You have the flexibility to cash out your annual leave hours, opt out of other Nyla benefits, and/or arrange for additional hours on contract* (over 40 hrs/week).
There’s even an option to earn 1.3 times your hourly rate once you work over 1880 hours on contract!
LEAVE - Want to spend more time with the family?
Want more time to travel the world?
You can BUY additional annual leave for a total of 6 weeks of annual leave.
That’s up to 240 hours of leave plus 11 holidays! That’s not even including paid anniversary leave!
SCHEDULE - Does the traditional 40-hour workweek no longer fit your lifestyle?
With Nyla FLEX, you have the freedom to scale down to 30-32 hours while still enjoying the top-notch Nyla benefits you know and love.
It's flexibility that works for you without compromising the perks!
WHAT ABOUT OTHER BENEFITS?
Nyla’s health care (medical, dental, and vision) is 100% covered by the company.
We provide 10% 401k matching - with full vesting day 1! Our Professional Development offers $5,000 per year to be used towards fees, tuition, or time off for your continued growth.
We even have a student loan repayment program and we provide 8 hours of volunteering annually so you can support your community, making your world a better place.
To learn more about Nyla's culture and our exceptional benefit packages click .
Nyla is an equal opportunity employer.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Help Desk Potential: Insight & Career Growth Guide
Real-time Help Desk Jobs Trends in Annapolis Junction, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Help Desk in Annapolis Junction, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6922 jobs in United States and 19 jobs in Annapolis Junction. This comprehensive analysis highlights market share and opportunities for professionals in Help Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Nyla Technology Solutions is currently hiring and seeking a Help Desk Specialist Level 0 to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Help Desk Specialist Level 0 Jobs Annapolis Junction.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Nyla Technology Solutions adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Help Desk Specialist Level 0 Jobs United States varies, but the pay scale is rated "Standard" in Annapolis Junction. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Help Desk Specialist Level 0 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Help Desk Specialist Level 0, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Help Desk Specialist Level 0 interview at Nyla Technology Solutions, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Nyla Technology Solutions's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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