Help Desk Support

Job description

We are Hiring a fully onsite Tier Two Desktop Support Specialist in Plymouth County MA!
Opportunity
Opportunity to join a dynamic Level 2 team within a 20,000-person organization undergoing major IT transformation.

The team culture encourages initiative, collaboration, and technical growth.

You’ll play a key role in high-impact projects like the Windows 11 migration and knowledge sharing across the enterprise.

We promote from within and offer a strong career path for the right candidate.


Job Description
Primarily responsible for Windows Desktop Support, asset management, laptop, mobile devices, software, and network connectivity.

Specialists will support customers both onsite and remotely, with a focus on escalated ticket resolution and project-based work.

Desktop support specialists are expected to provide excellent end-user experience, resolving complex technical issues and collaborating with other IT teams (e.g., networking, systems administration).

Main duties include: troubleshooting software packages, hardware devices, and peripherals; configuring systems per company policies; and handling sensitive data in accordance with privacy regulations.


Key Responsibilities:

+ Troubleshoot and resolve escalated support issues onsite and remotely

+ Ensure support tickets are resolved in accordance with SLAs and company procedures

+ Configure hardware/software to customer specifications

+ Author and maintain internal support documentation

+ Deliver support for desktop computers, laptops, peripherals, and mobile devices

+ Install and configure desktop hardware/software using standard procedures

+ Collaborate with vendors and internal teams to resolve issues

+ Work with various Windows system images and support Windows 11 migration

+ Set up and troubleshoot domains, user accounts, and software accounts

+ Configure, test, and troubleshoot network connectivity and wireless access

+ Perform hardware upgrades and replacements

+ Format, install, maintain, and troubleshoot desktop/laptop systems

+ Occasionally supplement desk-side support team during vacations or acquisitions

+ Travel to acquisition sites may be requested but is not required

Skills and Experience

+ 3–5 years experience providing remote and hands-on support in a corporate setting, ideally in a large enterprise environment

+ Strong troubleshooting skills across Windows 10/11, O365, SharePoint, OneDrive, and browser-based applications (e.g., Microsoft Edge, Adobe Acrobat)

+ Experience with ServiceNow or similar ticketing systems, and remote support tools (e.g., Zoho)

Additional Skills & Qualifications

+ Experience working with offshore teams (e.g., 8 L1 techs in India, 4 local )

+ Familiarity with Microsoft Intune and Azure AD (Group Policy not required)

+ Strong communication skills, with ability to explain technical issues in layman's terms

+ Experience with SharePoint, OneDrive, and proprietary applications (e.g., WinWeb)

+ Ability to create and maintain internal knowledge articles

+ Printer troubleshooting experience, especially in remote environments

Pay and Benefits
The pay range for this position is $28.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Norwell,MA.
Application Deadline
This position is anticipated to close on Oct 28, 2025.
h4>About TEKsystems:
We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.

TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required Skill Profession

Other General