Help Desk Support Specialist Entry Level IT

Job description

Entry-Level IT Support / Tech Support Specialist
Location: On-site – Wappingers Falls, NY (5 days/week)
Schedule: 35 hours/week — flexible hours available
Pay Range: $20–$22/hour
Employment Type: Contract-to-Hire
Make a Difference While Building Your Career
This isn’t just another entry-level IT job — it’s a chance to support a company whose work directly helps save lives.

We’re looking for someone who’s passionate about technology, eager to learn, and ready to take the first step in a long-term IT career.
Whether you’re a graduate, someone who’s just earned an IT certification, or a student currently in school, this role offers hands-on experience, mentorship, and exposure to enterprise-level tools and environments.

You’ll be providing remote support to field technicians and customers, helping ensure critical systems stay online and operational.
What You’ll Be Doing

+ Deliver first-level technical support for desktops, laptops, mobile devices, and peripherals

+ Troubleshoot hardware, software, and connectivity issues (Windows OS, Office 365, VPN, etc.)

+ Assist with onboarding/offboarding tasks including account setup and equipment provisioning

+ Provide remote support to field techs and customers across the organization

+ Log and manage support requests using ServiceNow or similar ticketing systems

+ Escalate complex issues to senior engineers or specialized teams

+ Maintain a professional, customer-focused approach in all interactions

What You Bring

+ A recent IT certification (Google IT Support or CompTIA A+ preferred) or recent graduation from a tech-related program

+ Strong communication, problem-solving, and customer service skills

+ Ability to work on-site 5 days a week

+ A growth mindset and eagerness to learn

Nice-to-Haves (Not Required)

+ Internship or help desk experience

+ Familiarity with ServiceNow or other ticketing systems

+ Experience supporting remote users or working in a corporate IT setting

Why This Role Is a Great Fit

+ Competitive pay: $20–$22/hour

+ Flexible scheduling (35 hours/week) — ideal for students or those balancing other commitments

+ No prior professional IT experience required

+ Real-world experience supporting a life-saving mission

+ Exposure to enterprise tools and technologies

+ Clear path for growth into more advanced technical roles

+ Work for a reputable IT company with long-term career potential

Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wappingers Falls,NY.
Application Deadline
This position is anticipated to close on Nov 5, 2025.
h4>About TEKsystems:
We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.

TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required Skill Profession

Other General