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Help Desk Support Technician Job Opening In Tallahassee – Now Hiring Smart Infrastructure


Job description

Position: Help Desk Support Technician
Location: Tallahassee, FL.
Duration: 8 Months+ [October 24, 2025, through June 30, 2026] One (1) year renewal term not to exceed 12 months

The Help Desk Support Technician will serve as the principal line of communication for the project team.

The duties and responsibilities of this position are as follows:
• Provide Tier 1 software, hardware, and network-related support;
• Use documented procedures and checklists to assist end users with technical issues;
• Use a ticket tracking system to log end-user information and a description of the issue;
• Monitor ticket, phone, email, and other queues throughout the shift to provide support to end users;
• Escalate problems to Tier 2 technical support; and
• Communicate with the end users regarding the status of the resolution.
 
NOTE: The Help Desk is open 24 hours a day, 7 days a week; therefore, shift start times and duration may vary each week, and holiday coverage may be required.

Required Qualifications
 A bachelor’s degree or master’s degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required.

Relevant experience may be substituted for education on a year-for-year basis when applicable.
 
The Department requires the following experience, skills, and knowledge for this position:
• One (1) or more years of experience in a Help Desk or IT Support role;
• One (1) or more years of experience in troubleshooting, logins, software, hardware, mobile devices, and network-related support calls;
• One (1) or more years of experience using ticketing systems such as ServiceNow, Zendesk, or similar for logging, tracking, and resolving technical issues;
• One (1) or more years of experience in supporting Windows operating systems, MS O365, and common desktop applications;
• Ability to analyze, troubleshoot, and resolve issues with desktops, laptops, printers, and mobile devices;
• Experience installing, maintaining, and supporting third-party applications;
• Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop);
• Strong verbal and written communication skills; and
• Excellent customer service orientation and problem-solving ability.
NOTE: In addition to the above list, the selected Candidates must complete a Level II Background Check.

Preferred Qualifications
• Experience supporting computers in a criminal justice environment;
• Experience working in a technical call center environment;
• Experience in Active Directory for account management and password resets;
• Certifications such as CompTIA A+, Network+, or equivalent; and
• Experience documenting solutions in a knowledge base or internal wiki.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Help Desk Potential: Insight & Career Growth Guide


Real-time Help Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Help Desk in Tallahassee, United States, highlighting market share and opportunities for professionals in Help Desk roles.

7312 Jobs in United States
7312
16 Jobs in Tallahassee
16
Download Help Desk Jobs Trends in Tallahassee and United States

Are You Looking for Help Desk Support Technician Job?

Great news! is currently hiring and seeking a Help Desk Support Technician to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Smart Infrastructure adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Help Desk Support Technician Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Tallahassee. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Help Desk Support Technician?

Key qualifications for Help Desk Support Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Help Desk Support Technician?

To improve your chances of getting hired for Help Desk Support Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Help Desk Support Technician Job Success

Smart Infrastructure interview tips for Help Desk Support Technician

Here are some tips to help you prepare for and ace your Help Desk Support Technician job interview:

Before the Interview:

Research: Learn about the Smart Infrastructure's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Help Desk Support Technician interview at Smart Infrastructure, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Smart Infrastructure's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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