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Urgent! Help Desk Support Technician Job Opening In Tallahassee – Now Hiring Smart Infrastructure
Position: Help Desk Support Technician Location: Tallahassee, FL.
Duration: 8 Months+ [October 24, 2025, through June 30, 2026] One (1) year renewal term not to exceed 12 months The Help Desk Support Technician will serve as the principal line of communication for the project team.
The duties and responsibilities of this position are as follows: Provide Tier 1 software, hardware, and network-related support; Use documented procedures and checklists to assist end users with technical issues; Use a ticket tracking system to log end-user information and a description of the issue; Monitor ticket, phone, email, and other queues throughout the shift to provide support to end users; Escalate problems to Tier 2 technical support; and Communicate with the end users regarding the status of the resolution.
NOTE: The Help Desk is open 24 hours a day, 7 days a week; therefore, shift start times and duration may vary each week, and holiday coverage may be required.
Required Qualifications A bachelors degree or masters degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required.
Relevant experience may be substituted for education on a year-for-year basis when applicable.
The Department requires the following experience, skills, and knowledge for this position: One (1) or more years of experience in a Help Desk or IT Support role; One (1) or more years of experience in troubleshooting, logins, software, hardware, mobile devices, and network-related support calls; One (1) or more years of experience using ticketing systems such as ServiceNow, Zendesk, or similar for logging, tracking, and resolving technical issues; One (1) or more years of experience in supporting Windows operating systems, MS O365, and common desktop applications; Ability to analyze, troubleshoot, and resolve issues with desktops, laptops, printers, and mobile devices; Experience installing, maintaining, and supporting third-party applications; Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop); Strong verbal and written communication skills; and Excellent customer service orientation and problem-solving ability.
NOTE: In addition to the above list, the selected Candidates must complete a Level II Background Check.
Preferred Qualifications Experience supporting computers in a criminal justice environment; Experience working in a technical call center environment; Experience in Active Directory for account management and password resets; Certifications such as CompTIA A+, Network+, or equivalent; and Experience documenting solutions in a knowledge base or internal wiki.
1-3 years
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Unlock Your Help Desk Potential: Insight & Career Growth Guide
Real-time Help Desk Jobs Trends in Tallahassee, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Help Desk in Tallahassee, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7424 jobs in United States and 18 jobs in Tallahassee. This comprehensive analysis highlights market share and opportunities for professionals in Help Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Smart Infrastructure is currently hiring and seeking a Help Desk Support Technician to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Help Desk Support Technician Jobs Tallahassee.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Smart Infrastructure adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Help Desk Support Technician Jobs United States varies, but the pay scale is rated "Standard" in Tallahassee. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Help Desk Support Technician typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Help Desk Support Technician interview at Smart Infrastructure, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Smart Infrastructure's products or services and be prepared to discuss how you can contribute to their success.
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