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Urgent! Help Desk Tech Job Opening In Oklahoma City – Now Hiring Continental Resources



Job description

Job Summary

Provides support to end users on a variety of issues.

Identifies, researches, and resolves technical problems.  This position is required to perform all IT customer service functions including, but not limited to, answering calls, creating work tickets, assisting callers with issues, documenting those issues and re-routing calls and tickets as applicable.

Duties and Responsibilities

  • Interfaces with other team members to provide additional information to assist in the resolution of incidents in a timely manner.

  • Ensures that all calls are accurately and descriptively logged into a work tracking software.

  • Ensures customer satisfaction by maintaining service status updates.

  • Assists in identifying trends in continuing hardware, software or system problems.

  • May train users on software and hardware on-site or in a classroom.

  • Documents, tracks, and monitors problems to ensure a timely resolution and assist in future solutions to similar problems.

  • Stays current with technology by obtaining training on current hardware and software, obtaining certificates when necessary.

  • Provides routine off-hour and weekend support through a rotation schedule, and may be called on to provide emergency Business Continuity / Disaster Recovery support

  • Other duties as assigned.

Skills and Competencies

  • Strong communication skills, both written and oral.

  • Proficient computer skills.

  • Collaborates - building partnerships and working collaboratively with others to meet shared objectives.

  • Demonstrates self-awareness by using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

  • Proven team player.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Must have working knowledge of current hardware and software.

Required Qualifications

  • High school diploma or GED

  • Considerable hardware and software knowledge including, but not limited to, MS Office Suites, current Windows operating systems, etc.

  • Willing to work rotational on-call schedule.

  • An acceptable pre-employment background and drug test.

Preferred Qualifications

  • Associate's degree or higher in a related field (or equivalent experience).

  • Second level Help Desk support experience.

  • Oil and Gas software knowledge.

Physical Requirements 

  • Requires prolonged sitting, some bending and stooping.

  • Occasional lifting up to 25 pounds.

  • Manual dexterity sufficient to operate a computer keyboard and calculator.


Required Skill Profession

Computer Occupations



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    Unlock Your Help Desk Potential: Insight & Career Growth Guide


  • Real-time Help Desk Jobs Trends in Oklahoma City, United States (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Help Desk in Oklahoma City, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7331 jobs in United States and 234 jobs in Oklahoma City. This comprehensive analysis highlights market share and opportunities for professionals in Help Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Continental Resources adheres to the cultural norms as outlined by Expertini.

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    • 2. Loyalty
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    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying United States laws and regulations
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  • Interview Tips for Help Desk Tech Job Success
    Continental Resources interview tips for Help Desk Tech

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    Before the Interview:
    • Research: Learn about the Continental Resources's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
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    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
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    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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    Final Thought:

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