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Urgent! Help Desk Tech Job Opening In Oklahoma City – Now Hiring Continental Resources
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems. This position is required to perform all IT customer service functions including, but not limited to, answering calls, creating work tickets, assisting callers with issues, documenting those issues and re-routing calls and tickets as applicable.
Duties and Responsibilities
Interfaces with other team members to provide additional information to assist in the resolution of incidents in a timely manner.
Ensures that all calls are accurately and descriptively logged into a work tracking software.
Ensures customer satisfaction by maintaining service status updates.
Assists in identifying trends in continuing hardware, software or system problems.
May train users on software and hardware on-site or in a classroom.
Documents, tracks, and monitors problems to ensure a timely resolution and assist in future solutions to similar problems.
Stays current with technology by obtaining training on current hardware and software, obtaining certificates when necessary.
Provides routine off-hour and weekend support through a rotation schedule, and may be called on to provide emergency Business Continuity / Disaster Recovery support
Other duties as assigned.
Strong communication skills, both written and oral.
Proficient computer skills.
Collaborates - building partnerships and working collaboratively with others to meet shared objectives.
Demonstrates self-awareness by using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Proven team player.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Must have working knowledge of current hardware and software.
Required Qualifications
High school diploma or GED
Considerable hardware and software knowledge including, but not limited to, MS Office Suites, current Windows operating systems, etc.
Willing to work rotational on-call schedule.
An acceptable pre-employment background and drug test.
Associate's degree or higher in a related field (or equivalent experience).
Second level Help Desk support experience.
Oil and Gas software knowledge.
Requires prolonged sitting, some bending and stooping.
Occasional lifting up to 25 pounds.
Manual dexterity sufficient to operate a computer keyboard and calculator.
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Unlock Your Help Desk Potential: Insight & Career Growth Guide
Real-time Help Desk Jobs Trends in Oklahoma City, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Help Desk in Oklahoma City, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7331 jobs in United States and 234 jobs in Oklahoma City. This comprehensive analysis highlights market share and opportunities for professionals in Help Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Continental Resources is currently hiring and seeking a Help Desk Tech to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Help Desk Tech Jobs Oklahoma City.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Continental Resources adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Help Desk Tech Jobs United States varies, but the pay scale is rated "Standard" in Oklahoma City. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Help Desk Tech typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Help Desk Tech, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Help Desk Tech interview at Continental Resources, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Continental Resources's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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