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Help Desk Tech Job Opening In Oklahoma City – Now Hiring Continental Resources


Job description

Job Summary

Provides support to end users on a variety of issues.

Identifies, researches, and resolves technical problems.  This position is required to perform all IT customer service functions including, but not limited to, answering calls, creating work tickets, assisting callers with issues, documenting those issues and re-routing calls and tickets as applicable.

Duties and Responsibilities

  • Interfaces with other team members to provide additional information to assist in the resolution of incidents in a timely manner.

  • Ensures that all calls are accurately and descriptively logged into a work tracking software.

  • Ensures customer satisfaction by maintaining service status updates.

  • Assists in identifying trends in continuing hardware, software or system problems.

  • May train users on software and hardware on-site or in a classroom.

  • Documents, tracks, and monitors problems to ensure a timely resolution and assist in future solutions to similar problems.

  • Stays current with technology by obtaining training on current hardware and software, obtaining certificates when necessary.

  • Provides routine off-hour and weekend support through a rotation schedule, and may be called on to provide emergency Business Continuity / Disaster Recovery support

  • Other duties as assigned.

Skills and Competencies

  • Strong communication skills, both written and oral.

  • Proficient computer skills.

  • Collaborates - building partnerships and working collaboratively with others to meet shared objectives.

  • Demonstrates self-awareness by using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

  • Proven team player.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Must have working knowledge of current hardware and software.

Required Qualifications

  • High school diploma or GED

  • Considerable hardware and software knowledge including, but not limited to, MS Office Suites, current Windows operating systems, etc.

  • Willing to work rotational on-call schedule.

  • An acceptable pre-employment background and drug test.

Preferred Qualifications

  • Associate's degree or higher in a related field (or equivalent experience).

  • Second level Help Desk support experience.

  • Oil and Gas software knowledge.

Physical Requirements 

  • Requires prolonged sitting, some bending and stooping.

  • Occasional lifting up to 25 pounds.

  • Manual dexterity sufficient to operate a computer keyboard and calculator.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Help Desk Potential: Insight & Career Growth Guide


Real-time Help Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Help Desk in Oklahoma City, United States, highlighting market share and opportunities for professionals in Help Desk roles.

7312 Jobs in United States
7312
233 Jobs in Oklahoma City
233
Download Help Desk Jobs Trends in Oklahoma City and United States

Are You Looking for Help Desk Tech Job?

Great news! is currently hiring and seeking a Help Desk Tech to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Continental Resources adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Help Desk Tech Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Oklahoma City. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Help Desk Tech?

Key qualifications for Help Desk Tech typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Help Desk Tech?

To improve your chances of getting hired for Help Desk Tech, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Help Desk Tech Job Success

Continental Resources interview tips for Help Desk Tech

Here are some tips to help you prepare for and ace your Help Desk Tech job interview:

Before the Interview:

Research: Learn about the Continental Resources's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Help Desk Tech interview at Continental Resources, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Continental Resources's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Help Desk Tech Positions

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