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Urgent! Help Desk Technician Job Opening In Bellevue Washington – Now Hiring Bee Talent Solutions

Help Desk Technician



Job description


Our client is seeking to contract with a highly capable and motivated help desk technician.

The role is customer facing, supporting users through technical challenges and assisting with requests for new applications or hardware.

Working on a tiered support team and supported by documented processes and procedures, this role supports the teams designing next generation nuclear technologies.



Responsibilities:




  • Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution

  • Active Directory Account maintenance

  • Managing access to internal and external collaboration spaces

  • PC Lifecycle Management

  • Inventory Receiving, & Tracking

  • Fulfil software requests

  • Business travel support

  • Demonstrate and assist with remote access to client’s resources

  • Assisting with onboarded as assigned



Key Qualifications and Skills:




  • Communicate openly and display respect and a desire to foster teamwork.

  • Able to quickly learn and implement new concepts

  • Calm in stressful situations and able to think through those situations to find the best outcome

  • Customer service ability and interpersonal skills

  • Organizational skills

  • Proactive on finding areas within our process that can be improved and making these suggestions to the team

  • Highly adaptable with problem solving

  • The successful candidate will possess a high degree of trust and integrity.

  • Actual position starting level and title will be determined based on assessment of qualifications.



Areas for development include:




  • Supporting customers and clients both in person and remotely

  • Rapid deployment imaging technologies MDT and SCCM

  • Windows 1011 in a domain-managed environment

  • A general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.

  • General understanding of Multi-Factor Authentication methods.

  • A general understanding of modern Information Security principles and practices

  • Experience with a commercial ticketing system JIRA

  • An understanding of desktop and laptop hardware




Required Skill Profession

Other General



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    Unlock Your Help Desk Potential: Insight & Career Growth Guide


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    • 7. Obeying United States laws and regulations
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    Bee Talent Solutions interview tips for Help Desk Technician

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