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Urgent! Help Desk Technician Job Opening In Coral Gables – Now Hiring University of Miami
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process.
To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .
*** One Site- Irregular Shift***
The University of Miami IT Department has an opportunity for a full-time Help Desk Technician to work in Coral Gables, Florida.
The Help Desk Technician provides operational and technical support to the University of Miami clinical, academic, administrative staff, and its satellite facilities for processes related to the business management systems.
Additionally, the incumbent monitors systems, initiates automated processes, provides telephonic user support, and troubleshoots hardware issues.
Core Responsibilities:
+ Provides telephone support to users for the installation, coordination, and daily operation of clinical application software.
+ Provides remote troubleshooting of network, PC, or software issues using remote tools.
+ Documents technical support calls and work orders in the departmental work order management tracking system.
+ Provides analysis, relays results, and offers support to assure proper escalation during periods of substandard system performances or outages.
+ Advises senior personnel of network failures or degradation and assists in the modification or correction of the same.
+ Assists with evaluating the functionality of new products.
+ Provides supporting documentation for diagnosis and corrective action and records service visits and equipment utilization.
+ Monitors systems and performs scheduled software and hardware maintenance checks within the established frequencies to ensure efficient performance.
+ Notifies appropriate groups of system degradation and takes action as outlined in relevant policies and procedures.
+ Reviews job logs, and monitors system backup, interface, and disk utilization.
+ Troubleshoots system printer and installs and supports network application software packages.
+ Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
MINIMUM QUALIFICATIONS:
+ High School diploma
+ Minimum 1 years of relevant experience.
Any relevant education, certifications and/or work experience may be considered.
+ Ability to work irregular shift: Tuesday- Saturday (3:30pm -12am)
+ Ability to communicate effectively in both oral and written form.
+ Ability to handle difficult and stressful situations with professional composure.
+ Ability to maintain effective interpersonal relationships.
+ Ability to understand and follow instructions.
Any appropriate combination of relevant education, experience and/or certifications may be considered.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply.
Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
A5
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Unlock Your Help Desk Potential: Insight & Career Growth Guide
Real-time Help Desk Jobs Trends in Coral Gables, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Help Desk in Coral Gables, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7331 jobs in United States and 8 jobs in Coral Gables. This comprehensive analysis highlights market share and opportunities for professionals in Help Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! University of Miami is currently hiring and seeking a Help Desk Technician to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Help Desk Technician Jobs Coral Gables.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at University of Miami adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Help Desk Technician Jobs United States varies, but the pay scale is rated "Standard" in Coral Gables. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Help Desk Technician typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Help Desk Technician interview at University of Miami, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the University of Miami's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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