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Urgent! Help Desk Technician IT Job Opening In Troy – Now Hiring Unity House
Unity House of Troy, Inc.
– Troy, NY
Full-Time | Non-Exempt | On-Site
Sign on bonus:$750
We're looking for a service-oriented Help Desk Technician to join our IT team and ensure smooth daily operations for staff across our programs.
Job Summary:
The Help Desk Technician provides first-level technical support for all Unity House staff.
This includes managing IT equipment, onboarding/offboarding employees, supporting video conferencing, maintaining inventory, and managing devices using Microsoft Intune.
________________________________________
Key Responsibilities:
• Respond to help desk requests via phone, email, and ticketing system
• Troubleshoot hardware, software, printers, mobile devices, and connectivity issues
• Set up and maintain laptops, desktops, iPhones, and tablets
• Use Microsoft Intune to manage and secure devices (Windows, iOS, macOS, Android)
• Assist with onboarding/offboarding processes (accounts, devices, email, etc.)
• Support Microsoft 365, Teams, SharePoint, Zoom, and other platforms
• Maintain IT inventory and accurate documentation
• Support special IT projects and organizational initiatives
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Qualifications:
• High School diploma or equivalent
• 1–3 years of experience in IT support or help desk role
• Knowledge of Microsoft AD
• Proficiency with Windows, macOS, iOS, Microsoft 365, Teams, Zoom, and Intune
• Strong troubleshooting
• Valid NYS Driver License and reliable transportation
Preferred:
• Experience with IT ticketing systems and remote support tools
• Familiarity with nonprofit IT resources (e.g., TechSoup, Microsoft Nonprofit)
• Basic understanding of networking and security best practices
Benefits:
Generous time off benefits!
13 paid days off in your first year for full time employment (increases every year)
56 hours of NYS Sick Leave
11 paid holidays plus 2 floating holidays
Major medical leave
Medical/dental/vision/life insurance
403b (you can contribute right away) company contributions begins after one year of employment
Tuition reimbursement
50% reduction in childcare tuition at A Child's Place.
Plus, gym, tuition and cell phone discounts
Come work for an agency that cares about their employees and community!
Unity House is a Rensselaer County-based human service agency that provides a wide range of services to meet the otherwise unmet needs of people in our community who are hurting and struggling.
We assist those who are living in poverty, adults living with mental illness or HIV/AIDS, victims of domestic violence, and children with developmental delays.
We work to achieve social justice in our community and to create a better understanding of those we serve.
As An Equal Opportunity Employer, we commit ourselves to recruiting, hiring, training, and promoting persons in all job classifications without regard to race, color, age, sex, creed, disability, gender identity or expression, sexual orientation, predisposing genetic characteristics national origin, domestic violence victim status, familial status, marital status, military status, pregnancy related condition, arrest and/or criminal conviction record, or any other category protected by law, unless based upon a bona fide occupational qualification or other exception.
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Unlock Your Help Desk Potential: Insight & Career Growth Guide
Real-time Help Desk Jobs Trends in Troy, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Help Desk in Troy, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7415 jobs in United States and 18 jobs in Troy. This comprehensive analysis highlights market share and opportunities for professionals in Help Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Unity House is currently hiring and seeking a Help Desk Technician IT to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Help Desk Technician IT Jobs Troy.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Unity House adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Help Desk Technician IT Jobs United States varies, but the pay scale is rated "Standard" in Troy. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Help Desk Technician IT typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Help Desk Technician IT interview at Unity House, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Unity House's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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