Help Desk Technician

Job Summary:

As a Help Desk Technician at BelovED Community Charter School, you will play a vital role in ensuring the smooth operation of our educational technology infrastructure.

This position will be responsible for providing technical support to students, teachers, and staff and helping create a conducive learning environment.

This role offers an excellent opportunity for those to advance their career in the field of educational technology.

Key Responsibilities:


+ Technical Support: Provide technical assistance to teachers, and staff, addressing issues related to hardware, software, and network connectivity.

+ Hardware Maintenance: Assist with the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices.

Maintain accurate device and inventory counts.



+ Software Support: Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software.

+ User Training: Offer basic training and guidance to end-users on technology usage and best practices.



+ Infrastructure Management: Maintain ticketing, asset management, website and other key networking systems

+ Documentation: Keep detailed records of support requests, resolutions, and IT equipment inventory.

+ Security Awareness: Assist in maintaining the security and integrity of the school's IT systems by adhering to security policies and procedures.

+ Infrastructure Maintenance: Proficiently and proactively diagnose issues with Infrastructure services.





Salary: $46,000-$50,000


INDOPERATIONS

Requirements


+ High school diploma or equivalent (Bachelor's degree in IT or related field preferred).

+ Strong passion for technology and a desire to learn and grow in the IT field.

+ Interest in K-12 education

+ Experience using Incident IQ (preferred)

+ Excellent problem-solving and communication skills.

+ Basic knowledge of computer hardware, operating systems, and software applications.

+ Customer-focused with a commitment to providing exceptional service.

+ Ability to work well in a collaborative team environment.

+ Prior experience in an educational setting is a plus, but not required.


Benefits


+ Medical

+ Dental

+ Pension

+ Paid Time Off