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Urgent! Help Desk Technician Job Opening In Newport Rhode Island – Now Hiring Saalex



Job description

Netsimco, a Saalex Company is seeking a senior Help Desk Technician in Newport, RI.

 This role will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems.



Position Type: Full-Time


Salary: $50k-$55k annually (depending upon experience)


Work Location: Fully onsite.



Essential Functions:


  • Excellent customer service, interpersonal, communication skills
  • Excellent customer technical and product support
  • Proficient in information technology and operations management
  • Gather feedback for and implement continuous improvement
  • Define test strategies including functional, non-functional, regression, automation, security, and performance testing
  • Support special projects related to client support and operations related activities
  • Work with development teams to improve overall processes
  • Work with external vendors as required
  • Attend all meetings as applicable and provide necessary feedback when prompted
  • Ability to work independently on problems and projects
  • Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation.
  • A general knowledge of Microsoft Office Applications
  • General knowledge of computer hardware
  • Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications
  • Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology
  • Able and willing to learn new as well as existing technologies
  • Be a contributing member of a Technical Team
  • Other duties as assigned or required.

Requirements


  • CompTIA Security+ CE required.
  • 1 -3 years of Management Information Systems and Business Analytic required.


Education:


HS Diploma or GED required.



Security Clearance:


Must be eligible to obtain a secret clearance.

Requirements to obtain a clearance include US Citizenship, security investigation, etc.


Benefits


  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Stock Option Plan


Required Skill Profession

Other General



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    Unlock Your Help Desk Potential: Insight & Career Growth Guide


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