Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Help Desk Technician.
United States Jobs Expertini

Urgent! Help Desk Technician Job Opening In Quantico – Now Hiring Abacus Technology Corporation

Help Desk Technician



Job description

Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for the US Air Force Office of Special Investigations (AFOSI) in Quantico, VA.

This is a full-time position.

Responsibilities

  • Serve as the primary point of contact for end users to provide ongoing support, monitoring, and lifecycle management of incident tickets.
  • Provide Service Desk customer support for all AFOSI computer networks and systems with an emphasis on customer services and call/ticket resolution at all classification levels.
  • Deliver comprehensive, end-to-end customer IT support to include transitioning, operating, maintaining, tracking, restoring, protecting, and backups.
  • Resolve customers’ administrative and technical communications problems and install, configure, and operate client/server devices.
  • Document all troubleshooting and customer interaction in the Information Technology Service Management (ITSM) System.
  • Recognize application and technical problem trends and provide mitigation plans to avoid future occurrence.
  • Notify customers when there is a change in ticket status or priority or when necessary to ensure good customer service.
  • Support password resets, imaging of workstations, running cables from the user workstation to the LAN/Unified Communications Center junction box, coordination with the Navy on a range of trouble ticket issues to include VoIP phones.
  • Monitor tickets for trends and patterns indicating a significant outage or event and ensure affected customers are notified early and are updated regularly.
  • Perform the installation of equipment, connection of peripherals, and the installing/deleting of client level software and ensure all documentation is in accordance with AF and DoD policies, guidance, and directives.
  • Implement client workstation software patches, security fixes, and service releases according to local instructions.
  • Support administration of user account creations/deletions, configuring devices, device policy creation/management, troubleshooting/resolving problems users have with their devices, and issuing new/replacement hardware.
  • Support customer requests and troubleshoot including administrative and technical assistance for all aspects and types of workstations, mobile devices, VPN, laptops, and tier one troubleshooting of VTC/Global Video System (GVS) issues prior to escalation.
  • Qualifications

    5+ years experience in a help desk or technical support role.

    Must be certified at IAT Level II (Security+ or other certification satisfying DoD 8140 certification requirements).Experience managing ticket resolution ITSM, such as Remedy or ServiceNow.Strong desktop application administration experience to include Microsoft Office, web browsers, and anti-virus applications.

    Experience with Active Directory.

    Experience imaging of workstations.

    Experience with mobile device management, issuing devices, administering accounts, and troubleshooting mobile devices.

    Experience with iPhone mobile devices and Purebred software for mobile device management.

    Experience with Intune devices and Intune software on mobile devices.

    Must be able to provide courteous, timely and professional treatment of all customers when a problem is reported through necessary troubleshooting, elevations, collaboration and resolution.

    Must have outstanding customer service and communications skills and the ability to interact professionally within all levels of an organization.

    Must be a US citizen and hold a current Top Secret clearance with SCI access (TS/SCI).

    Applicants selected will be subject to a .

    government security investigation and must meet eligibility requirements for access to classified information.

    EOE/M/F/Vet/Disabled


    Required Skill Profession

    Computer Occupations



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Help Desk Potential: Insight & Career Growth Guide


    • Real-time Help Desk Jobs Trends in Quantico, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Help Desk in Quantico, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7312 jobs in United States and 18 jobs in Quantico. This comprehensive analysis highlights market share and opportunities for professionals in Help Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Help Desk Technician Job?

      Great news! is currently hiring and seeking a Help Desk Technician to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Abacus Technology Corporation adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Help Desk Technician Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Quantico. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Help Desk Technician?

      Key qualifications for Help Desk Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Help Desk Technician?

      To improve your chances of getting hired for Help Desk Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Help Desk Technician Job Success
      Abacus Technology Corporation interview tips for Help Desk Technician

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Abacus Technology Corporation's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Help Desk Technician interview at Abacus Technology Corporation, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Abacus Technology Corporation's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Help Desk Technician Positions

      Setting up job alerts for Help Desk Technician is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!