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Help Desk Technician Tier I Job Opening In San Antonio – Now Hiring T and T Consulting Services


Job description

**SECRET DOD security clearance required to apply for this position**

**Project Overview:**

The Medical Education and Training Campus (METC) is a sprawling, state-of-the-art enlisted medical training center for Army, Navy, Air Force and Coast Guard medics, corpsmen, and technicians.

The Tri-Service Campus has over fifty (48) medical programs, and twenty-four thousand (24,000) annual graduates.

It is a state-of-the-art DoD healthcare education campus that trains enlisted medical personnel.

The Information Technology Multimedia Division (ITMD) and The Campus Support Branch (CSB) have been operational since May 2010.

The METC operations and facilities comprise two hundred and five (205) full time equivalent (FTE) positions that are shared among the three services and training operations with an anticipated throughput of twenty four thousand (24,000) students annually and a faculty and staff of one thousand seven hundred (1,700).

Facilities supported by METC Campus Support Center include all administration, classrooms, and faculty located in buildings 895, 899, 1070, 1291, 1356, 1364, 1374, 1375, 1393, 1394, 2640, 4120, 4194E and Camp Bullis.

The METC ITMD provides Command, Control, Communications, and Computer/Information Technology (C4/IT) services, Information Assurance, and Computer Network Defense to the campus and support activities at the CSB, ITMD, and Director for Administration (DFA) using ServiceNow.

The METC requires Information Technology (IT) services to augment METC provided C4/IT Campus services.

In order to fulfill the METC Mission and Vision Statements C4/IT support is a key component affecting the readiness and sustainability of critical C4/IT support activities across the campus.

The METC has a requirement to augment its workforce to provide C4/IT service to the campus.

Currently, the Navy staffs its personnel to support the METC mission with contractors.

The METC has a support base of roughly eighty-five hundred (8,500) daily users.

The organization manages an average of approximately 20,000 incidents per year.

**Primary Responsibilities:**

+ Provide superior customer service over phone, e-mail, fax, and/or remote assistance.
+ Perform initial support level tasks, such as gathering contact information, analyzing and documenting issues, and resolving Tier 1 level issues.
+ Resolve username and password issues, install basic software applications, check proper H/W & SW setup, and provide menu navigation support.
+ Utilize Microsoft OS, help desk tracking system(s), and other software [i.e. SCCM (previously SMS), ServiceNow, Remedy, & HP Asset Manager]
+ Investigate escalated incidents passed in ServiceNow by validating the problem and seeking known solutions related to these complex issues.
+ Assist with Information Assurance Vulnerability Alert (IAVA) remediation
+ As required, perform the tasks associated with IT warehouse operations.

IT Warehouse operations include asset tracking, asset accountability, accepting and documenting deliveries from various third party shipping companies, prepping hardware for turn-in to The Defense Reutilization and Marketing Office (DRMO), etc.
+ Contribute to T&T proposal activities and all other duties as assigned by T&T managers.

**Required Skills & Qualifications:**

+ 1+ years experience supporting IT Help Desk
+ Experience using ServiceNow ticketing system
+ Experience with remote and on-site troubleshooting

**Certifications (Required):**

+ This is an IAT (Level II) position as defined in DoD 8570.0 I-M which **requires** the appropriate certifications/accreditation (GSEC, Security+, SCNP, SSCP or better).

**Benefits:** Competitive benefits package including health, dental, vision, life insurance coverage, 401(k) Plan, Training Programs, Accrued Paid Time Off (PTO) and Paid Holidays.

**_Equal Opportunity Employer/Veterans/Disabled_**

Required Skill Profession

Other General


  • Job Details

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Unlock Your Help Desk Potential: Insight & Career Growth Guide


Real-time Help Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Help Desk in San Antonio, United States, highlighting market share and opportunities for professionals in Help Desk roles.

7312 Jobs in United States
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211 Jobs in San Antonio
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Download Help Desk Jobs Trends in San Antonio and United States

Are You Looking for Help Desk Technician Tier I Job?

Great news! is currently hiring and seeking a Help Desk Technician Tier I to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at T and T Consulting Services adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Help Desk Technician Tier I Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in San Antonio. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Help Desk Technician Tier I?

Key qualifications for Help Desk Technician Tier I typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Help Desk Technician Tier I Job Success

T and T Consulting Services interview tips for Help Desk Technician Tier I

Here are some tips to help you prepare for and ace your Help Desk Technician Tier I job interview:

Before the Interview:

Research: Learn about the T and T Consulting Services's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Help Desk Technician Tier I interview at T and T Consulting Services, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the T and T Consulting Services's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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