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Urgent! Help Desk Technician - Tier III - TS/SCI w. Polygraph Job Opening In Washington – Now Hiring General Dynamics Information Technology
Transform technology into opportunity as a Help Desk Technician with GDIT.
A career in enterprise IT means connecting and enhancing the systems that matter most.
At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator.
As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT:
Provides network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).
Ensures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority.
Performs user account management per the Account Management Plan.
Performs advanced software installations and upgrades to operating systems and layered software packages.
Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone.
Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Provides system updates and statuses to Government leadership with PowerPoint slides and Analysis of Alternatives PowerPoint briefings as needed.
Operates and maintains the necessary procedures, hardware, network connections, and software required to monitor all systems and trouble tickets from users.
Walk customers through problem-solving and follow up with customers to ensure issues are resolved.
Collects and evaluates incident reporting practices and operations.
Manages IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library).
Knowledge of Network connectivity troubleshooting, cable management, and fiber termination technologies.
Will be responsible to assist in managing and modernizing LAN cabling.
Maintaining and updating records and tracking databases.
Alerting management to recurring problems and patterns of problems.
WHAT YOU’LL NEED TO SUCCEED:
Required Education and Experience: HS/GED + 3+ years
Certifications: DoD Manual .01-M at the Information Assurance Technical (IAT) Level II role.
Security Clearance Level: TS/SCI clearance and ability to obtain and maintain a CI Polygraph
Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow
Strong written and verbal communication skills along with a strong customer service focus and ability to work well as part of a team
Ability to resolve technical and other types of issues with little oversight
Location: On Customer Site
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Help Desk Potential: Insight & Career Growth Guide
Real-time Help Desk Jobs Trends in Washington, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Help Desk in Washington, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7123 jobs in United States and 111 jobs in Washington. This comprehensive analysis highlights market share and opportunities for professionals in Help Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! General Dynamics Information Technology is currently hiring and seeking a Help Desk Technician Tier III TS/SCI w. Polygraph to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at General Dynamics Information Technology adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Help Desk Technician Tier III TS/SCI w. Polygraph Jobs United States varies, but the pay scale is rated "Standard" in Washington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Help Desk Technician Tier III TS/SCI w. Polygraph typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Help Desk Technician Tier III TS/SCI w. Polygraph interview at General Dynamics Information Technology, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the General Dynamics Information Technology's products or services and be prepared to discuss how you can contribute to their success.
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