• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Help Desk Technician - Tier III - TS/SCI w. Polygraph Job Opening In Washington – Now Hiring General Dynamics Information Technology


Job description

Transform technology into opportunity as a Help Desk Technician with GDIT.

A career in enterprise IT means connecting and enhancing the systems that matter most.

At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator.

As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT: 

  • Provides network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).

  • Ensures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority.

  • Performs user account management per the Account Management Plan.

  • Performs advanced software installations and upgrades to operating systems and layered software packages.

  • Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone.

  • Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

  • Provides system updates and statuses to Government leadership with PowerPoint slides and Analysis of Alternatives PowerPoint briefings as needed.

  • Operates and maintains the necessary procedures, hardware, network connections, and software required to monitor all systems and trouble tickets from users.

  • Walk customers through problem-solving and follow up with customers to ensure issues are resolved.

  • Collects and evaluates incident reporting practices and operations.

  • Manages IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library).

  • Knowledge of Network connectivity troubleshooting, cable management, and fiber termination technologies.

  • Will be responsible to assist in managing and modernizing LAN cabling.

  • Maintaining and updating records and tracking databases.

  • Alerting management to recurring problems and patterns of problems.

  • WHAT YOU’LL NEED TO SUCCEED: 

  • Required Education and Experience: HS/GED + 3+ years  

  • Certifications: DoD Manual .01-M at the Information Assurance Technical (IAT) Level II role.

  • Security Clearance Level: TS/SCI clearance and ability to obtain and maintain a CI Polygraph 

  • Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow 

  • Strong written and verbal communication skills along with a strong customer service focus and ability to work well as part of a team 

  • Ability to resolve technical and other types of issues with little oversight 

  • Location: On Customer Site 


  • GDIT IS YOUR PLACE
    At GDIT, the mission is our purpose, and our people are at the center of everything we do.
    ● Growth: AI-powered career tool that identifies career steps and learning opportunities
    ● Support: An internal mobility team focused on helping you achieve your career goals
    ● Rewards: Comprehensive benefits and wellness packages, K with company match, and competitive pay and paid time off
    ● Community: Award-winning culture of innovation and a military-friendly workplace

    OWN YOUR OPPORTUNITY
    Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

    Required Skill Profession

    Computer Occupations


    • Job Details

    Related Jobs

    General Dynamics Information Technology hiring Help Desk Technician - Tier III - TS/SCI w. Polygraph Job in Washington, DC, United States
    General Dynamics Information Technology
    Washington, DC, United States
    General Dynamics Information Technology hiring Help Desk Technician - Tier III - TS/SCI w. Polygraph Job in Washington, DC, United States
    General Dynamics Information Technology
    Washington, DC, United States
    General Dynamics Information Technology hiring Help Desk Technician - TS/SCI W/ poly Job in Annapolis Junction, Maryland, United States
    General Dynamics Information Technology
    Annapolis Junction, Maryland, United States
    General Dynamics Information Technology hiring Help Desk Technician - TS/SCI W/ poly Job in Annapolis Junction, MD, United States
    General Dynamics Information Technology
    Annapolis Junction, MD, United States
    General Dynamics Information Technology hiring Help Desk Technician - TS/SCI W/ poly Job in Annapolis Junction, MD, United States
    General Dynamics Information Technology
    Annapolis Junction, MD, United States
    General Dynamics Information Technology hiring Help Desk Tech - Day Shifts - TS/SCI w. CI Polygraph Job in Colorado Springs, CO, United States
    General Dynamics Information Technology
    Colorado Springs, CO, United States
    General Dynamics Information Technology hiring Help Desk Tech - Day Shifts - TS/SCI w. CI Polygraph Job in Colorado Springs, CO, United States
    General Dynamics Information Technology
    Colorado Springs, CO, United States
    General Dynamics Information Technology hiring Help Desk Technician - TS/SCI Job in Chantilly, Virginia, United States
    General Dynamics Information Technology
    Chantilly, Virginia, United States
    General Dynamics Information Technology hiring Help Desk Technician - TS/SCI Job in Chantilly, VA, United States
    General Dynamics Information Technology
    Chantilly, VA, United States
    General Dynamics Information Technology hiring Help Desk Technician - TS/SCI Job in Chantilly, VA, United States
    General Dynamics Information Technology
    Chantilly, VA, United States
    GDIT hiring Administrative Assistant III - TS/SCI w/Polygraph Job in Laurel, Maryland, United States
    GDIT
    Laurel, Maryland, United States
    GDIT hiring Help Desk Trainer- TS/SCI W/ POLY Job in Colorado Springs, Colorado, United States
    GDIT
    Colorado Springs, Colorado, United States
    Sole Hire LLC hiring Help Desk Tier III Job in Remote, FL, United States
    Sole Hire LLC
    Remote, FL, United States
    COMSO, Inc hiring Network Engineer III - PIPELINE  (TS/SCI w/ Polygraph) Job in FORT MEADE, MD, United States
    COMSO, Inc
    FORT MEADE, MD, United States
    COMSO, Inc hiring Systems Administrator III - PIPELINE  (TS/SCI w/ POLYGRAPH) Job in Fort Meade, MD, United States
    COMSO, Inc
    Fort Meade, MD, United States
    COMSO, Inc hiring Systems Administrator III - PIPELINE  (TS/SCI w/ POLYGRAPH) Job in San Antonio, TX, United States
    COMSO, Inc
    San Antonio, TX, United States
    COMSO, Inc hiring Systems Engineer III - PIPELINE  (TS/SCI w/ Polygraph) Job in FORT MEADE, MD, United States
    COMSO, Inc
    FORT MEADE, MD, United States
    COMSO, Inc hiring IT Engineer III - PIPELINE  (TS/SCI w/ Polygraph) Job in FORT MEADE, MD, United States
    COMSO, Inc
    FORT MEADE, MD, United States
    GDIT hiring Systems Integrator (TS/SCI w/Polygraph) Job in Tysons, Virginia, United States
    GDIT
    Tysons, Virginia, United States
    GDIT hiring Software Developer - TS/SCI w/ Polygraph Job in McLean, Virginia, United States
    GDIT
    McLean, Virginia, United States
    GDIT hiring Administrative Specialist - TS/SCI w/Polygraph Job in Chantilly, Virginia, United States
    GDIT
    Chantilly, Virginia, United States
    General Dynamics Information Technology hiring Software Developer TS/SCI w/Polygraph Job in McLean, Virginia, United States
    General Dynamics Information Technology
    McLean, Virginia, United States
    GDIT hiring TEMPEST Engineer - TS/SCI w/Polygraph Job in Chantilly, Virginia, United States
    GDIT
    Chantilly, Virginia, United States
    GDIT hiring Data Engineer - TS/SCI w. Polygraph Job in Honolulu County, Hawaii, United States
    GDIT
    Honolulu County, Hawaii, United States
    General Dynamics Information Technology hiring Cloud Migration - TS/SCI w/Polygraph Job in Bethesda, Maryland, United States
    General Dynamics Information Technology
    Bethesda, Maryland, United States
    General Dynamics Information Technology hiring Cloud Migration - TS/SCI w/Polygraph Job in Bethesda, MD, United States
    General Dynamics Information Technology
    Bethesda, MD, United States
    General Dynamics Information Technology hiring Software Developer TS/SCI w/Polygraph Job in McLean, VA, United States
    General Dynamics Information Technology
    McLean, VA, United States
    General Dynamics Information Technology hiring Project Manager - TS/SCI w/Polygraph Job in Herndon, VA, United States
    General Dynamics Information Technology
    Herndon, VA, United States
    General Dynamics Information Technology hiring Cloud Migration - TS/SCI w/Polygraph Job in Bethesda, MD, United States
    General Dynamics Information Technology
    Bethesda, MD, United States
    General Dynamics Information Technology hiring Project Manager - TS/SCI w/Polygraph Job in Herndon, VA, United States
    General Dynamics Information Technology
    Herndon, VA, United States
    General Dynamics Information Technology hiring Software Developer TS/SCI w/Polygraph Job in McLean, VA, United States
    General Dynamics Information Technology
    McLean, VA, United States
    Insight Global hiring TS/SCI Help Desk Specialist Job in Washington, DC, United States
    Insight Global
    Washington, DC, United States

    Unlock Your Help Desk Potential: Insight & Career Growth Guide


    Real-time Help Desk Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Help Desk in Washington, United States, highlighting market share and opportunities for professionals in Help Desk roles.

    7116 Jobs in United States
    7116
    111 Jobs in Washington
    111
    Download Help Desk Jobs Trends in Washington and United States

    Are You Looking for Help Desk Technician Tier III TS/SCI w. Polygraph Job?

    Great news! is currently hiring and seeking a Help Desk Technician Tier III TS/SCI w. Polygraph to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at General Dynamics Information Technology adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Help Desk Technician Tier III TS/SCI w. Polygraph Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Washington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Help Desk Technician Tier III TS/SCI w. Polygraph?

    Key qualifications for Help Desk Technician Tier III TS/SCI w. Polygraph typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Help Desk Technician Tier III TS/SCI w. Polygraph?

    To improve your chances of getting hired for Help Desk Technician Tier III TS/SCI w. Polygraph, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Help Desk Technician Tier III TS/SCI w. Polygraph Job Success

    General Dynamics Information Technology interview tips for Help Desk Technician   Tier III   TS/SCI w. Polygraph

    Here are some tips to help you prepare for and ace your Help Desk Technician Tier III TS/SCI w. Polygraph job interview:

    Before the Interview:

    Research: Learn about the General Dynamics Information Technology's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Help Desk Technician Tier III TS/SCI w. Polygraph interview at General Dynamics Information Technology, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the General Dynamics Information Technology's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Help Desk Technician Tier III TS/SCI w. Polygraph Positions

    Setting up job alerts for Help Desk Technician Tier III TS/SCI w. Polygraph is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!