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Help Desk Tier II Administrator Job Opening In qua va us – Now Hiring Geospatial And Cloud Analytics Inc


Job description

Benefits:


  • 401(k) matching

  • Company parties

  • Competitive salary

  • Dental insurance

  • Health insurance

  • Paid time off

  • Parental leave

  • Vision insurance




Geospatial and Cloud Analytics (GCA) is seeking a Help Desk Tier II Administrator to join our team! As a Help Desk Tier II Administrator working at the Naval Criminal Investigative Service (NCIS) within the IT Technology Development division you will be responsible for addressing and resolving service requests and problem incidents related to end-user issues, encompassing both software and hardware.

This role involves consulting with the user community to troubleshoot technical problems and respond to queries via telephone or self-service tickets, supporting internal and external customers with computer hardware, software, network, system/application access, and telecommunications systems.

The Tier II admin utilizes problem-solving skills to diagnose, identify, isolate, and analyze issues, drawing on historical database records.

They route calls to specialized support teams, maintain and update records and tracking databases, alert management to recurring problems, and collaborate with system administrators and developers to ensure timely resolution of services and incidents.

Providing exceptional customer service across all organizational levels is a key aspect of this position.

Required Skills:



  • DoD 8570 - IAT Level I, Security+ CE


  • Demonstrated 3-5 years of progressive Information Technology (IT) experience in helpdesk support or similar IT field

  • Experience with software and hardware resolution to include more advanced service solutions than Tier I end user support 


  • Top Secret clearance

  • High school Diploma

GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts.

GCA is pleased to offer a competitive benefits package to all full-time employees.

Below is a brief overview of our benefits package.




  • Competitive Compensation

  • Paid Time off includes 10 federal holidays and 15 additional days.

  • Bereavement Leave

  • Parental Leave

  • PTO Cash out

  • Company Paid STD and LTD

  • Life and AD&D Insurance

  • 70% employer paid Medical, Prescription, Dental, and Vision Coverage

  • 401k Savings and company match

  • Employee referral program



At GCA, we stand at the forefront of innovation, lighting the way towards a future where technology serves as a beacon of possibility.

As a premier provider of Information Technology and Audio-Visual Integration services, our mission is to empower individuals and organizations to navigate the digital landscape with confidence and clarity.

We work to provide the latest information technology support services and Audio Visual system solutions to our customers worldwide.




Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Help Desk Potential: Insight & Career Growth Guide


Real-time Help Desk Jobs Trends (Graphical Representation)

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11 Jobs in Qua, Va, Us
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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Geospatial And Cloud Analytics Inc adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

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2. Loyalty

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Before the Interview:

Research: Learn about the Geospatial And Cloud Analytics Inc's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Dress Professionally: Choose attire appropriate for the company culture.

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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