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Helpdesk 2nd Shift Lead Job Opening In Raleigh – Now Hiring V-Soft Consulting


Job description

Helpdesk 2nd Shift Lead

Primary Location: Raleigh, North Carolina



Hybrid position



V-Soft Consulting is currently hiring for a Helpdesk 2nd Shift Lead for our premier client in Raleigh, North Carolina.



Education and Experience »

  • Bachelor’s degree in Information Technology, Health Informatics, or related field, or equivalent combination of education and experience.:                  

  • Minimum of 3 years supporting Epic and healthcare applications: 3 years.

  • Proficiency with ServiceNow: 3 years.

  • Experience supervising or mentoring helpdesk teams in a healthcare setting: 3 years.

  • Highly desired: Strong understanding of clinical workflows and healthcare operations.




WHAT YOU’LL DO:

Job Responsibilities:

  • Develop and maintain technical documentation, workflows, and knowledge base content.

  • Provide expert-level support for Epic applications, including issue triage, resolution, and coordination with application analysts and vendors.

  • Monitor and prioritize ServiceNow ticket queues to ensure service level agreements (SLAs) are met.

  • Lead support staff during assigned shifts, offering guidance, coaching, and performance oversight.

  • Serve as the highest escalation point for complex Epic-related incidents, service requests, and troubleshooting.

  • Coordinate with clinical informatics, application teams, and infrastructure services to address cross-functional issues.

  • Train and mentor helpdesk team members, ensuring adherence to support standards and customer service best practices.

  • Assist in planning and supporting Epic go-lives, system upgrades, and Technical Dress Rehearsals (TDRs).

  • Report critical incidents, risks, and patterns to leadership for further review and resolution.

  • Oversee helpdesk operations during shift, including workload distribution, shift reporting, and escalation handling.










V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.



As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more.

V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.




V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.







#LI-NB1

#INDSP

 

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Helpdesk 2nd Potential: Insight & Career Growth Guide


Real-time Helpdesk 2nd Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Helpdesk 2nd in Raleigh, United States, highlighting market share and opportunities for professionals in Helpdesk 2nd roles.

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Download Helpdesk 2nd Jobs Trends in Raleigh and United States

Are You Looking for Helpdesk 2nd Shift Lead Job?

Great news! is currently hiring and seeking a Helpdesk 2nd Shift Lead to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at V-Soft Consulting adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

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6. Respect for human rights

7. Obeying United States laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Raleigh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Interview Tips for Helpdesk 2nd Shift Lead Job Success

V-Soft Consulting interview tips for Helpdesk 2nd Shift Lead

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Before the Interview:

Research: Learn about the V-Soft Consulting's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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