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HelpDesk Administrator Job Opening In Framingham – Now Hiring Edward M. Kennedy Community Health Center, Inc.


Job description

Salary for this Position:



  • $20.00 - $23.00/Hour Hours per Week: 30 *All Pay Rates are subject to Experience, License or Certification and Location* Edward M.

  • Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford, and the surrounding communities.

     We are a thriving and growing organization, and our team is expanding across sites to support this growth.
  • We are currently hiring a Helpdesk Administrator based in Framingham, MA.
  • The Helpdesk Administrator provides frontline user support on a variety of information technology, telecommunication and computer use inquiries.
  • Identify, research and resolve technical problems, respond to telephone and email inquiries and personnel requests for technical support.
  • Document and track and monitor technical problems to ensure a timely resolution.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • As an employer of choice, our inclusive workplace environment fosters teamwork, accountability and respect and supports the growth and development of each employee.  We are an equal opportunity employer and embrace the richness of the diversity of our staff and community.  You are a good fit for our team if you are passionate about helping people live healthier lives and enjoy working in a supportive, team-based environment.

Essential Functions:



  • Analyze, troubleshoot and resolve software & hardware issues for end users and follows-up with them to ensure that requests were completed to their satisfaction.

  • Use remotely support software to provide technical support.
  • Monitors network and associated devices for potential issues and Identify and escalate critical incidents with a strong sense of urgency and ownership.
  • Supports and maintains user account information including rights, security and systems group.
  • Assists with training of end users on basic PC computing skills and computer usage policies.
  • Learn and keep current with all supported software applications Use the IT Helpdesk ticketing and knowledgebase system to record, assign, track, close, and analyze all IT Helpdesk requests.
  • Coordinate with external vendors to troubleshoot technical problems that cannot be resolved internally.
  • Travel to other sites to provide technical support as needed.
  • Provide After-hours and weekend support on a rotational basis.
  • Perform other duties and work assignments as assigned by the supervisor including attendance of requested department, organization, and outside meetings and/or trainings.

Works a fluctuating work schedule including day, evenings, and occasionally a Saturday shift (9am-1pm) Education and Experience:



  • Strong PC skill and Windows 10 knowledge Mac OS experience a plus Strong Customer Service, phone and organizational skills Understanding of Networking Fundamentals Basic Client-Server understanding Our health center requires all employees to have the most recent COVID-19 booster and the yearly flu vaccine.

Benefits:



  • Competitive salary based on related experience Medical insurance starts on first day of employment.  Health center pays 80% of medical insurance premiums.

  • Includes coverage for same-sex domestic partners and gender affirming care.
  • Generous time off packages Dental and Vision insurance 403b Retirement Plan with employer match Flexible Spending Accounts Employee Assistance Program     Powered by JazzHR
  • Required Skill Profession

    Computer Occupations


  • Job Details

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Unlock Your HelpDesk Administrator Potential: Insight & Career Growth Guide


Real-time HelpDesk Administrator Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for HelpDesk Administrator in Framingham, United States, highlighting market share and opportunities for professionals in HelpDesk Administrator roles.

13495 Jobs in United States
13495
2 Jobs in Framingham
2
Download Helpdesk Administrator Jobs Trends in Framingham and United States

Are You Looking for HelpDesk Administrator Job?

Great news! is currently hiring and seeking a HelpDesk Administrator to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Edward M. Kennedy Community Health Center, Inc. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for HelpDesk Administrator Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Framingham. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for HelpDesk Administrator?

Key qualifications for HelpDesk Administrator typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for HelpDesk Administrator Job Success

Edward M. Kennedy Community Health Center, Inc. interview tips for HelpDesk Administrator

Here are some tips to help you prepare for and ace your HelpDesk Administrator job interview:

Before the Interview:

Research: Learn about the Edward M. Kennedy Community Health Center, Inc.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your HelpDesk Administrator interview at Edward M. Kennedy Community Health Center, Inc., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Edward M. Kennedy Community Health Center, Inc.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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