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Helpdesk Analyst Job Opening In Hartford Connecticut – Now Hiring cyberThink, Inc


Job description

Job Description:

As a Helpdesk Analyst, you will provide telephone and remote-control support for level one computer issues and participate in the processing and maintenance of User Administration forms.

A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms.

Attention to detail and ability to follow protocols is essential.

Communication with agency supervisors and other agencies is required.



 

Position Role and Deliverables:

We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes.

Attention to detail and maintaining a customer focus is essential.

The Technician will need to provide responsive support to agency end users and escalate, as necessary.

The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms.

They will follow agency procedures for creating and modifying user accounts on various agency systems.

Some interaction with other state agencies will be required to complete the required processing.



 

Required Skills, Experiences, Education and Competencies:

  1. PC Hardware and software installation 

  2. End user support - face to face and via telephone 

  3. Excellent customer service skills 

  4. Experience with computer system and user administration.


  5. Technical familiarity with Microsoft Active Directory.


  6. Experience with Windows 10,11 

  7. Experience with Office 365 

  8. Experience with Device Management, Device Imaging, Device Troubleshooting 


 

 

The hourly range for roles of this nature are $25.00 to $35.00/hr.

Rates are heavily dependent on skills, experience, location, and industry.

 

cyberThink is an Equal Opportunity Employer.

 

Required Skill Profession

Other General


  • Job Details

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Unlock Your Helpdesk Analyst Potential: Insight & Career Growth Guide


Real-time Helpdesk Analyst Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Helpdesk Analyst in Hartford, Connecticut, United States, highlighting market share and opportunities for professionals in Helpdesk Analyst roles.

61865 Jobs in United States
61865
427 Jobs in Hartford, Connecticut
427
Download Helpdesk Analyst Jobs Trends in Hartford, Connecticut and United States

Are You Looking for Helpdesk Analyst Job?

Great news! is currently hiring and seeking a Helpdesk Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at cyberThink, Inc adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Helpdesk Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Hartford Connecticut. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Helpdesk Analyst?

Key qualifications for Helpdesk Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Helpdesk Analyst Job Success

cyberThink, Inc interview tips for Helpdesk Analyst

Here are some tips to help you prepare for and ace your Helpdesk Analyst job interview:

Before the Interview:

Research: Learn about the cyberThink, Inc's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Helpdesk Analyst interview at cyberThink, Inc, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the cyberThink, Inc's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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