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Urgent! Helpdesk Associate Job Opening In Baltimore – Now Hiring Kennedy Krieger Institute
**Overview**
The Help Desk Associate provides prompt and efficient front line support for customers of the Information Systems (IS) department at the Institute.
The incumbent is responsible for answering, logging, and tracking calls placed to the Institute’s phone support line; resolving problems or questions related to IS applications supported by the IS department; and providing maintenance of user accounts on the PC network and other applicable systems.
**Responsibilities**
1.
Maintain and support the Institute’s IS help desk.
Answer calls and address user concerns in a helpful and courteous manner.
2.
Provide end user support and serve as primary contact for software-related issues.
3.
Maintain proficiency in the use of all Windows/Mac applications supported by the Institute at a level that will allow most problems to be resolved in a timely manner with the user over the phone.
4.
Use the Institute’s problem tracking and resolution software to assign technicians to problems, track their resolution, and bring any problems not being resolved in a timely manner to management’s attention.
5.
Maintain all documentation, statistics, reports, and/or other management information in a concise and appropriate manner, abiding by all departmental technical and operational standards.
6.
Maintain an adequate library of support materials and documentation to assist IS users at the Institute.
7.
Educate end users by providing the appropriate level of training for applications that are supported by the IS department.
**Qualifications**
QUALIFICATIONS:
CompTIA A+ certification highly preferred.
EDUCATION:
* High School diploma or equivalent required.
* Associates degree or higher in Computer Sciences or related field preferred.
EXPERIENCE:
* Minimum one (1) year formal information technology, desktop support, customer support, customer service, or technology management experience required.
* Experience in a health care setting highly desirable.
**Minimum pay range**
USD $39,747.76/Yr.
**Maximum pay range**
USD $65,065.73/Yr.
**Vacancy ID** _12264_
**Job Location : Street** _3825 Greenspring Avenue_
**# of Hours** _40.00_
**_Job Locations_** _US-MD-Baltimore_
**Pos.
Type** _Regular Full Time_
**Department : Name** _Information Systems_
Equal Opportunity Provider & Employer M/F/Disability/ProtectedVet
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Unlock Your Helpdesk Associate Potential: Insight & Career Growth Guide
Real-time Helpdesk Associate Jobs Trends in Baltimore, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Helpdesk Associate in Baltimore, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 201653 jobs in United States and 648 jobs in Baltimore. This comprehensive analysis highlights market share and opportunities for professionals in Helpdesk Associate roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Kennedy Krieger Institute is currently hiring and seeking a Helpdesk Associate to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Helpdesk Associate Jobs Baltimore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Kennedy Krieger Institute adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Helpdesk Associate Jobs United States varies, but the pay scale is rated "Standard" in Baltimore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Helpdesk Associate typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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