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Helpdesk/Desktop Support Technician Job Opening In South San Francisco California – Now Hiring I.T. Solutions, Inc.


Job description

Role: Helpdesk/Desktop Support Technician

Location: On site in South SF 5 days/week

Type: Contract

Length: 6 months to start likely extensions



Description:

We are seeking a proactive Help Desk / Desktop Support Technician with 3 4 years of on-site IT support experience.

This role goes beyond resolving day-to-day technical issues you will also own the new hire onboarding and IT orientation experience.

From day one, you'll ensure every employee has the right technology, access, and training to succeed.



Key Responsibilities



Help Desk / Desktop Support




  • Provide tier 1 and tier 2 support for Windows and macOS environments (hardware, software, peripherals).

  • Troubleshoot end-user issues with devices, applications, and printers.

  • Resolve PC, Mac, and printer connectivity issues (including LAN/WAN and Wi-Fi).

  • Manage PC and Mac laptop refresh cycles for existing employees.

  • Install, configure, and maintain operating systems, productivity software, and endpoint security tools.

  • Document support requests, resolutions, and procedures in the ticketing system.

  • Support Windows-based lab PCs connected to specialized instruments.

  • Participate in hardware refresh cycles, inventory management, and IT infrastructure projects.

  • Support AV systems, including Zoom Rooms, for business meetings.

  • Educate employees on IT tools and best security practices.

  • Create documentation and a knowledge base.


IT New Hire Onboarding & Orientation


  • Prepare and configure laptops, desktops, and mobile devices for new hires.

  • Set up accounts, permissions, and application access in MS Entra, Office 365, and other enterprise platforms.

  • Lead IT orientation sessions for new employees, introducing them to company systems, collaboration tools, and security best practices.

  • Serve as the primary IT contact during an employee's first week to ensure smooth integration.

  • Support employee offboarding by de-provisioning accounts and recovering equipment.


IT Training & Support


  • Provide ongoing support during the migration from Google Workspace to Microsoft 365.

  • Host lunch-and-learn sessions to introduce newly deployed technology.

  • Deliver user training on IT systems and reinforce security awareness.


Qualifications


  • 2 3 years of professional desktop/help desk support (on-site required).

  • Proven experience with IT onboarding and new hire orientation.

  • Strong knowledge of Windows 10/11, macOS, Microsoft 365, Google Workspace, Zoom Rooms, Teams, and SharePoint.

  • Familiarity with ticketing systems (ServiceNow, Zendesk, Jira, or similar).

  • Basic understanding of networking (TCP/IP, DNS, DHCP).

  • Excellent troubleshooting, organizational, and customer service skills.

  • Strong communication skills; comfortable presenting to groups.

  • Ability to manage multiple priorities independently.


Preferred Experience & Certifications


  • 2 to 3 years of PC and Mac support in Enterprise Environments.

  • CompTIA A+, Network+, Microsoft, or Apple certifications.

  • Experience with MDM solutions (Intune, Autopilot, AirWatch, etc.).

  • Exposure to ITIL processes and enterprise IT operations



The salary range provided for this contract role represents our good faith estimate for this position.

Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C).

In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package.



I.T. Solutions, Inc.

provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


Required Skill Profession

Other General


  • Job Details

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Unlock Your Helpdesk Desktop Potential: Insight & Career Growth Guide


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49 Jobs in South San Francisco, California
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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at I.T. Solutions, Inc. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Helpdesk/Desktop Support Technician Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in South San Francisco California. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Helpdesk/Desktop Support Technician typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Helpdesk/Desktop Support Technician Job Success

I.T. Solutions, Inc. interview tips for Helpdesk/Desktop Support Technician

Here are some tips to help you prepare for and ace your Helpdesk/Desktop Support Technician job interview:

Before the Interview:

Research: Learn about the I.T. Solutions, Inc.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Helpdesk/Desktop Support Technician interview at I.T. Solutions, Inc., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the I.T. Solutions, Inc.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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