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Urgent! Helpdesk Engineer L2 Job Opening In New York County New York – Now Hiring Phaxis LLC
Pay rate $35-37/hr
6 months contract to hire
We are seeking a proactive and customer-focused Helpdesk Engineer to join our IT support team.
This role will focus on providing Tier 1 and Tier 2 support for desktop configurations, Office 365 platform services, and Windows environments.
You'll be the first point of contact for users needing assistance, ensuring timely resolution of issues and maintaining a high standard of service delivery.
Key Responsibilities
*Provide technical support to end-users via phone, email, chat, and in-person for hardware, software, and network-related issues.
*Configure, deploy, and troubleshoot Windows desktops and laptops (Windows 10/11).
*Manage and support Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
*Install, configure, and update desktop software, operating systems, and patches as needed.
*Set up and manage user accounts, permissions, and group memberships via Active Directory and Office 365 Admin Center.
*Maintain inventory of IT hardware and software assets.
*Assist with user onboarding/offboarding, ensuring proper equipment setup and access provisioning.
*Escalate unresolved issues to appropriate technical teams and coordinate follow-ups.
*Create and maintain detailed documentation for procedures, known issues, and troubleshooting steps.
*Support and troubleshoot mobile device access to corporate resources (iOS/Android).
*ITP-268: Help Desk Agent position is established and new Help desk work flow is in effect
*Provide network troubleshooting for end-users (Wi-Fi connectivity, VPN access, printer configuration).
Qualifications Required:
*2–4 years of experience in a Helpdesk, Service Desk, or Desktop Support role.
*Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting.
*Proficient in supporting Office 365 suite applications and services.
*Basic understanding of Active Directory, Exchange Online, and cloud authentication (Azure AD is a plus).
*Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers).
*Excellent problem-solving skills with a focus on root-cause analysis.
*Strong verbal and written communication skills; ability to explain technical information to non-technical users.
*Customer service mindset with an emphasis on patience, professionalism, and follow-through.
Preferred:
*Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk).
*Basic knowledge of ITIL processes.
*Exposure to remote support tools (e.g., Remote Desktop, Microsoft Endpoint Manager).
*Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or MD-102 (Endpoint Administrator Associate) are a plus.
Education
· Associate or Bachelor's Degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience)
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Unlock Your Helpdesk Engineer Potential: Insight & Career Growth Guide
Real-time Helpdesk Engineer Jobs Trends in New York County, New York, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Helpdesk Engineer in New York County, New York, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 171486 jobs in United States and 4848 jobs in New York County, New York. This comprehensive analysis highlights market share and opportunities for professionals in Helpdesk Engineer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Phaxis LLC is currently hiring and seeking a Helpdesk Engineer L2 to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Helpdesk Engineer L2 Jobs New York County New York.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Phaxis LLC adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Helpdesk Engineer L2 Jobs United States varies, but the pay scale is rated "Standard" in New York County New York. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Helpdesk Engineer L2 typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Helpdesk Engineer L2 interview at Phaxis LLC, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Phaxis LLC's products or services and be prepared to discuss how you can contribute to their success.
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