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Helpdesk Level 2 support | Fulltime Job Opening In Cherry Hill – Now Hiring Two95 International Inc.


Job description

Title: Helpdesk Level 2 support

Work Location : Cherry Hill, NJ

Type : Full Time with our client

Salary: Market + Benefits
Requirements

Job Responsibilities:



+ Respond to incoming support requests in a timely and courteous manner.

+ Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.

+ Document and track all support requests in a helpdesk ticketing system.

+ Escalate complex issues to higher-level support staff as needed.

+ Install, configure, and maintain software applications and operating systems.

+ Perform regular maintenance tasks on hardware and software systems.

+ Provide end-user training on software applications and systems.

+ Communicate technical information to non-technical users in a clear and concise manner.

+ Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies.

Provide Tier II technical support to end-users, troubleshooting hardware and software issues.

+ Other duties as assigned.


Education, Licensure & Certifications:



+ Bachelor's degree in computer science or related field preferred.

+ CompTIA A+ certification or equivalent experience required.


Experience:



+ 2+ years experience working in a helpdesk or technical support role.

+ Tier 2 experience preferred.

Benefits

If Interested please send your updated resume to : rehana.j@two95intl.comand include your rate/Salary requirement along with your contact details with a suitable time when we can reach you.

If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

We look forward to hearing from you at the earliest.


Required Skill Profession

Other General


  • Job Details

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Unlock Your Helpdesk Level Potential: Insight & Career Growth Guide


Real-time Helpdesk Level Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Helpdesk Level in Cherry Hill, United States, highlighting market share and opportunities for professionals in Helpdesk Level roles.

24723 Jobs in United States
24723
74 Jobs in Cherry Hill
74
Download Helpdesk Level Jobs Trends in Cherry Hill and United States

Are You Looking for Helpdesk Level 2 support | Fulltime Job?

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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Two95 International Inc. adheres to the cultural norms as outlined by Expertini.

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