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Urgent! Helpdesk Manager Job Opening In Remote – Now Hiring ActioNet



Job description

Description

ActioNet is hiring a Helpdesk Manager who oversees the agency’s 24/7/365 technical support operations, ensuring consistent and responsive service across Tier 1–3 levels.

This role manages helpdesk personnel, coordinates incident response and escalation, and ensures compliance with agency service level agreements.

The Helpdesk Manager is responsible for shift scheduling, performance monitoring, and continuous improvement of support processes.Duties and Responsibilities:
  • Manage daily helpdesk operations and shift coverage.
  • Oversee incident response, escalation, and resolution.
  • Ensure compliance with agency service procedures and documentation.
  • Coordinate with infrastructure and application teams.
  • Monitor performance metrics and reporting.
  • Basic Qualifications:
  • Bachelor’s degree or equivalent experience.
  • 5+ years managing IT helpdesk or operations teams.
  • Experience with Windows, Linux, and IBM zSeries environments.
  • Familiarity with ITIL practices.
  • Preferred Qualifications:
  • Experience supporting agency or federal helpdesk operations.
  • ITIL certification.
  • ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.

    With 26+ years of stellar past performance, ActioNet is the premier Trusted Innogrator! Core Capabilities: 
  • Advanced and Managed IT Services 
  • Agile Software Development 
  • DevSecOps 
  • Cybersecurity 
  • Health IT 
  • C4ISR & SIGINT 
  • Data Center Engineering & Operations 
  • Engineering & Installation 
  • What's in It For You?

    As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities.

    We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career.


    Required Skill Profession

    Computer Occupations



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      Unlock Your Helpdesk Manager Potential: Insight & Career Growth Guide


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    • Are You Looking for Helpdesk Manager Job?

      Great news! is currently hiring and seeking a Helpdesk Manager to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ActioNet adheres to the cultural norms as outlined by Expertini.

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      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
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    • Interview Tips for Helpdesk Manager Job Success
      ActioNet interview tips for Helpdesk Manager

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the ActioNet's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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      Final Thought:

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