Urgent! Helpdesk Specialist Entry with Min 5yrs exo (In Person interview)(100% ONSITE_ Only Local to DMV Area) Job Opening In Washington – Now Hiring Advanced American Technologies, Inc
<div class="MsoNoSpacing">We are looking for a <b>Helpdesk Specialist Entry ( </b><b>(Min 5+ Yrs.
Exp) ONSITE (</b><b>In Person Interview</b><b>)</b>.</div> <div> </div> <div><b>POSITION DESCRIPTION</b></div> <div><b>DIRECT CLIENT Position</b></div> <div><b>Number of positions: 1</b></div> <div><b>Length: 12Months+ </b></div> <div><b>Work Address: Washington, DC 20024 </b></div> <div><b>Immediate interviews (</b><b>In Person Interview</b><b>)</b></div> <div> </div> <div>Please Note this position is 100% ONSITE</div> <div> </div> <div>Install and configure software and hardware components of computer and network systems.
Provide technical support to users and troubleshoot system and network issues.
Perform diagnostic tests and maintenance procedures.</div> <div><br /> <b>Description</b><br /> ooking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems.
This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance.<br /> <br /> <b>Responsibilities:</b><br /> 1.
Responds to and diagnoses problems through discussion with users.<br /> 2.
Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.<br /> 3.
Ability to understand and maintain inventory management.<br /> 4.
Provides support to end users on a variety of issues.<br /> 5.
Identifies, researches, and resolves technical problems.<br /> 6.
Responds to telephone calls, emails, and personnel requests for technical support.<br /> 7.
Documents, tracks, and monitors the problem to ensure a timely resolution.<br /> 8.
Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.<br /> 9.
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.<br /> 10.
Simulates or recreates user problems to resolve operating difficulties.<br /> 11.
Recommends systems modifications to reduce user problems.<br /> 12.
Knowledge of Office 365.<br /> 13.
Ability to maintain users accounts in Active Directory.<br /> <br /> <b>Minimum Education/Certification Requirements:</b><br /> Bachelor's degree in IT or related field or equivalent experience</div> <div> </div> <div><b>Required/Desired Skills</b></div> <div> </div> <div><b>Candidates must have <u>ALL the "Required" skills</u> in order to be considered for the position.
"Desired" or "Highly Desired" skills are a PLUS but may NOT be required.
</b></div> <div><b>Skill Matrix </b></div> <div> </div> <table class="Table" style="width:551.6pt; border-collapse:collapse; border:solid windowtext 1.0pt" width="735"> <tbody> <tr style="height:14.4pt"> <td style="border:solid windowtext 1.0pt; background:#16365c; width:238.25pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.4pt" valign="top" width="318"> <div>Experience with Business workflow processes</div> </td> <td style="border:solid windowtext 1.0pt; background:#16365c; width:67.35pt; border-left:none; padding:0cm 5.4pt 0cm 5.4pt; height:14.4pt" width="90"> <div>Required / Desired</div> </td> <td style="border:solid windowtext 1.0pt; background:#16365c; width:56.15pt; border-left:none; padding:0cm 5.4pt 0cm 5.4pt; height:14.4pt" width="75"> <div align="right" style="text-align: right;"><b>Amount</b></div> </td> <td style="border:solid windowtext 1.0pt; background:#16365c; width:74.85pt; border-left:none; padding:0cm 5.4pt 0cm 5.4pt; height:14.4pt" width="100"> <div><b>of Experience</b></div> </td> </tr> <tr style="height:12.55pt"> <td style="border:solid windowtext 1.0pt; background:white; width:238.25pt; border-top:none; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="318"> <div>Bachelor's degree in IT or related field or equivalent experience</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:67.35pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="90"> <div>Required</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:56.15pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="75"> <div>5</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:74.85pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="100"> <div>Years</div> </td> </tr> <tr style="height:12.55pt"> <td style="border:solid windowtext 1.0pt; background:white; width:238.25pt; border-top:none; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="318"> <div>Diagnosing and resolving end user computer/computer peripherals problems</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:67.35pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="90"> <div>Required</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:56.15pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="75"> <div>1</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:74.85pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" valign="top" width="100"> <div>Years</div> </td> </tr> <tr style="height:12.55pt"> <td style="border:solid windowtext 1.0pt; background:white; width:238.25pt; border-top:none; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="318"> <div>Providing second-tier support to end users, server, or mainframe apps/hardware</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:67.35pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="90"> <div>Required</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:56.15pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="75"> <div>1</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:74.85pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" valign="top" width="100"> <div>Years</div> </td> </tr> <tr style="height:12.55pt"> <td style="border:solid windowtext 1.0pt; background:white; width:238.25pt; border-top:none; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="318"> <div>Documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:67.35pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="90"> <div>Required</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:56.15pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="75"> <div>1</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:74.85pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" valign="top" width="100"> <div>Years</div> </td> </tr> <tr style="height:12.55pt"> <td style="border:solid windowtext 1.0pt; background:white; width:238.25pt; border-top:none; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="318"> <div>Assisting in the setup, re-installation or replacement of IT equipment between floors.</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:67.35pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="90"> <div>Required</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:56.15pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="75"> <div>1</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:74.85pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" valign="top" width="100"> <div>Years</div> </td> </tr> <tr style="height:12.55pt"> <td style="border:solid windowtext 1.0pt; background:white; width:238.25pt; border-top:none; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="318"> <div>Resolving issues and or troubleshooting issues to supervisor.</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:67.35pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="90"> <div>Required</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:56.15pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="75"> <div>1</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:74.85pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" valign="top" width="100"> <div>Years</div> </td> </tr> <tr style="height:12.55pt"> <td style="border:solid windowtext 1.0pt; background:white; width:238.25pt; border-top:none; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="318"> <div>Ability to communicate issues and work in team environment.</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:67.35pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="90"> <div>Required</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:56.15pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="75"> <div>1</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:74.85pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" valign="top" width="100"> <div>Years</div> </td> </tr> <tr style="height:12.55pt"> <td style="border:solid windowtext 1.0pt; background:white; width:238.25pt; border-top:none; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="318"> <div>Knowledge of IT hardware configuration and installation (pc's monitors setup)</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:67.35pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="90"> <div>Required</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:56.15pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="75"> <div>1</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:74.85pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" valign="top" width="100"> <div>Years</div> </td> </tr> <tr style="height:12.55pt"> <td style="border:solid windowtext 1.0pt; background:white; width:238.25pt; border-top:none; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="318"> <div>Must be able to lift 20 lb</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:67.35pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="90"> <div>Required</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:56.15pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="75"> <div>0</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:74.85pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" valign="top" width="100"> <div> </div> </td> </tr> <tr style="height:12.55pt"> <td style="border:solid windowtext 1.0pt; background:white; width:238.25pt; border-top:none; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="318"> <div>Must be willing to work onsite</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:67.35pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="90"> <div>Required</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:56.15pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" width="75"> <div>0</div> </td> <td style="border-bottom:solid windowtext 1.0pt; width:74.85pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:12.55pt" valign="top" width="100"> <div> </div> </td> </tr> </tbody> </table>
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Unlock Your Helpdesk Specialist Potential: Insight & Career Growth Guide
Real-time Helpdesk Specialist Jobs Trends in Washington, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Helpdesk Specialist in Washington, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 112451 jobs in United States and 1045 jobs in Washington. This comprehensive analysis highlights market share and opportunities for professionals in Helpdesk Specialist roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Advanced American Technologies, Inc is currently hiring and seeking a Helpdesk Specialist Entry with Min 5yrs exo (In Person interview)(100% ONSITE_ Only Local to DMV Area) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Helpdesk Specialist Entry with Min 5yrs exo (In Person interview)(100% ONSITE_ Only Local to DMV Area) Jobs Washington.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Advanced American Technologies, Inc adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Helpdesk Specialist Entry with Min 5yrs exo (In Person interview)(100% ONSITE_ Only Local to DMV Area) Jobs United States varies, but the pay scale is rated "Standard" in Washington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Helpdesk Specialist Entry with Min 5yrs exo (In Person interview)(100% ONSITE_ Only Local to DMV Area) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Helpdesk Specialist Entry with Min 5yrs exo (In Person interview)(100% ONSITE_ Only Local to DMV Area) interview at Advanced American Technologies, Inc, research the company, understand the job requirements, and practice common interview questions.
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