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Urgent! HelpDesk Specialist Job Opening In Waltham – Now Hiring Commonwealth Financial Network

HelpDesk Specialist



Job description

Overview

If you’re looking for a high-energy, inclusive atmosphere and a company that understands the importance of work/life balance, Commonwealth is your match! From generous bonus and 401(k) programs to tuition reimbursement and flexible work schedules, Commonwealth is focused on helping its employees thrive in an environment suited to their needs.

On top of all that, the Technology department offers a hybrid work schedule, so you’ll be able to work from home for part of the week!

We’re looking for a helpdesk specialist to join our ranks.

Are you a proactive problem solver with exceptional customer service skills?

As a helpdesk specialist, you will put your technical expertise to use, providing our more than 900 home office employees with the technical support they need to do their jobs.

In addition, you’ll provide technical recommendations and support to our more than 2,000 advisors, as well as their staff, regarding any technology they use.

Ours is a fast-paced, on-your-toes environment, and a positive, can-do attitude is a must.

Please note: This is a full-time opportunity, working 8:30 .

to 5:00 .

EST with a 30-minute lunch break.

Key Responsibilities

  • Providing first-level technical support to home office staff, as well as to Commonwealth advisors and their staff, on a wide range of issues and products
  • Prioritizing and processing help requests to identify and resolve technical issues
  • Core Strengths and Skills

  • Excellent communication skills (phone etiquette, listening skills, and follow-up skills)
  • Knowledge and experience troubleshooting basic-to-advanced Windows 10/11 OS and browser problems
  • Experience with Microsoft Office Suite 2016, 2019, and Office 365 functionality and troubleshooting basic connectivity issues; experience with advanced Microsoft Outlook functionality and protocols involved with connecting to Exchange
  • Knowledge of Active Directory, Azure, and domain environments
  • Experience in providing mobile device support (iOS, Android)
  • Ability to troubleshoot TCP/IP networking issues, including network devices such as printers and scanners
  • 3+ years’ experience working in a technical support role
  • CompTIA A+, Microsoft MD-100, or equivalent technical certification preferred
  • Have we piqued your curiosity?

    Can you see yourself thriving in this opportunity?

    Picture Yourself Here

    At Commonwealth, we believe in a better world.

    We hold ourselves and each other to higher standards.

    We take care of one another.

    That’s why we invest in you—we encourage employee growth both in your career and education; we offer incredible health care benefits; and we find plenty of occasions to celebrate.

    What’s not to love?

    We are always striving to be better, and we are looking for employees who share that same mindset.

    Better people, better coworkers, better leaders, better creators.

    Bring your best work and your full self to the table, and we will do the same.

    Together, we can build a better future for our advisors, their clients, our company, and you.

    About Commonwealth

    Commonwealth Financial Network, Member FINRA/SIPC, a Registered Investment Adviser, provides a suite of business solutions that empowers more than 2,000 independent financial advisors nationwide.

    Privately held since 1979, the firm has headquarters in Waltham, Massachusetts; San Diego, California; and Blue Ash, Ohio.

    Turning our advisors into raving fans starts by doing the same for our employees.

    We foster an environment of excellence, growth, rewards, and fun in equal measure, which has earned us 43 Best Place to Work awards.

    The Fine Print

    We care about your online safety as a prospective employee and encourage you to exercise caution when responding to job postings online.

    Commonwealth will never ask potential hiring candidates to pay or transfer funds as a precondition of interviews or employment, nor will we authorize recruiters or agents to do so on our behalf.

    Commonwealth is an equal opportunity employer, making intentional efforts to source talent from all backgrounds.

    Min

    USD $65,900.00/Yr.

    Max

    USD $79,100.00/Yr.


    Required Skill Profession

    Computer Occupations



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      Unlock Your HelpDesk Specialist Potential: Insight & Career Growth Guide


    • Real-time HelpDesk Specialist Jobs Trends in Waltham, United States (Graphical Representation)

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Commonwealth Financial Network adheres to the cultural norms as outlined by Expertini.

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      • 2. Loyalty
      • 3. Impartiality
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      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
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    • Interview Tips for HelpDesk Specialist Job Success
      Commonwealth Financial Network interview tips for HelpDesk Specialist

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Commonwealth Financial Network's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
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      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your HelpDesk Specialist interview at Commonwealth Financial Network, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Commonwealth Financial Network's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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