Job DescriptionPlease note:
This is 100% On-Site role in Washington DC
The Selected Candidate must be willing to work 5 Days Onsite.
Position Summary:
- The Helpdesk Specialist is the front line of technical support, resolving user issues, supporting devices, and ensuring endpoint security.
- This role also manages the setup and maintenance of meeting room tech, mobile devices, and user onboarding/offboarding.
Requirements
Key responsibilities:
- On-site, phone, and remote helpdesk services for all users, including white-glove VIP support
- Troubleshoot hardware (laptops, tablets, phones), MFDs, and software (M365, VPN, browsers)
- Support and track 15+ mobile devices; manage upgrades and replacements
- Configure and secure phones/tablets using MDM (likely Intune)
- Apply security patches and update configurations on all endpoints
- Ensure AV protection and DLP settings are active on all devices
- Standardization & Imaging:
- Deploy standard disk images for workstations and mobile devices
- Maintain secure, documented baseline configurations
- AV & Conference Room Support:
- Set up conference room equipment for in-person and hybrid meetings (~4 annually)
- Troubleshoot AV software/hardware and coordinate repairs
- Backup, Documentation, and CM Support:
- Back up and restore user machines
- Assist with CM process and documentation as needed
- Collaborate with Program Manager and SysAdmin on asset deployments, patching schedules, and workstation backups.
- Document all issues and solutions using Client’s helpdesk ticketing software; escalate issues appropriately.
Required Qualifications:
- Minimum 5+ years of experience supporting enterprise helpdesk operations and cloud platforms (M365, AWS, Google).
- Expert in providing support on IT hardware/software and accurately tracks issues.
- Proficient in setup and maintenance of mobile devices, laptops, and tablets including inventory tracking.
- Strong experience with Windows imaging tools, Intune, mobile device management (MDM).
- Strong customer service and communication skills, especially for executive support.
- Familiarity with desktop security baselines and configuration hardening.
RequirementsMinimum 5+ years of experience supporting enterprise helpdesk operations and cloud platforms (M365, AWS, Google).
Expert in providing support on IT hardware/software and accurately tracks issues.
Proficient in setup and maintenance of mobile devices, laptops, and tablets including inventory tracking.
Strong experience with Windows imaging tools, Intune, mobile device management (MDM).
Strong customer service and communication skills, especially for executive support.
Familiarity with desktop security baselines and configuration hardening.