Helpdesk Technician

Job Title: Helpdesk Technician
Location: Canton, GA



Are you a resourceful and technically adept Helpdesk Technician ready to provide hands-on support for networking, software, and cybersecurity operations in Canton, GA?

We have an immediate opening for a Helpdesk Technician to join our team.

In this role, you'll collaborate with our Managed Service Provider and provide day-to-day support, ensuring smooth IT operations.



About the Role:

Technical Support: You will provide hands-on support for networking, software, and cybersecurity operations, working alongside our Managed Service Provider.

Troubleshooting & Resolution: You will quickly diagnose and resolve hardware, software, and network issues.

System Administration: You will assist with endpoint, network, and system administration tasks.

Security Operations: You will support cybersecurity operations, including Windows and network security.

Who You Are:

Experienced Technician: You have 3-5 years of IT experience, with a focus on endpoint, network, system administration, or engineering.

Microsoft 365 Proficient: You are proficient with the full Microsoft 365 suite, especially Exchange Online and SharePoint.

Networking Knowledge: You have hands-on experience with firewalls (WatchGuard preferred), switching, and routing basics.

Technical Troubleshooting Expert: You possess strong technical troubleshooting skills.

Security Minded: You have a solid understanding of Windows environments and network/computer security fundamentals.

AD/DNS Proficient: You have hands-on experience with Active Directory/LDAP, DNS, and Identity Access Management.

Required Skills:

3-5 years of IT experience.

Proficiency with Microsoft Office 365.

Hands-on experience with firewalls & networking.

Technical troubleshooting skills.

Understanding of Windows & Network Security.

Experience with Active Directory & DNS.

Preferred Qualifications:

Bachelor’s degree in computer science, networking, IT, or equivalent work experience.

MCSE/MCSA, Security+, and VMware Certified Professional certifications.

Manufacturing environment experience, particularly with DFARS/CMMC compliance.

Familiarity with JIRA, Confluence, DUO, Windows Defender, WatchGuard VPN, and VMware ESXi.

Additional Info:

Term: This is a 6-month contract to direct opportunity.

Pay Range: $40 - $48 per hour based on prior experience

Ready to Join Our Team?

If you are a talented and motivated Helpdesk Technician with a passion for providing excellent IT support and a desire to contribute to a dynamic team, please apply and reach out to Brian Ray at bray@selectek.net or call 470-415-8255.