Urgent! Helpdesk Technician I Job Opening In AzUSA – Now Hiring Prosum
Helpdesk Technician
Pay Range: $23/hour to $24/hour
Position Summary
The Helpdesk Technician I position is responsible for providing first level support for all IT support requests, which includes hardware and software troubleshooting as well as recording, tracking, and following up on the status of each IT support ticket.
This position is on a 24x7 OnCall rotation schedule.
The Helpdesk Technician I position will handle confidential information, as well as create and keep various department/operations reports/records.
The Helpdesk Technician will also work in the field with frontline staff to identify and troubleshoot network connectivity issues.
Duties & Responsibilities:
Helpdesk Support
1.
Provides first level helpdesk/desktop support, maintaining a high degree of customer service.
2.
Reviews all IT support tickets, tracks their process, and updates all relevant information including resolutions that are descriptive for future reference.
3.
Maintains department SLA’s for all IT tickets, including response time and resolution time.
4.
Takes ownership and is proactive when dealing with user issues.
5.
Identifies and escalates situations requiring urgent attention.
6.
Troubleshoots Smartphones.
7.
Provides remote IT support, including over the phone and traveling to remote offices.
8.
Troubleshoots printers and copiers.
9.
Assists with meeting setups in conference rooms as needed.
10.
Assists with software/hardware upgrades.
11.
Maintains and updates IT documentation, including inventory, knowledgebase, etc.
12.
Manages all user accounts including 3rd party applications.
13.
Participates in on call rotation schedule.
14.
Participates in remote office visits.
15.
Manage IT Asset Inventory.
16.
Responsible for imaging, setup, configuration, and issuance of laptops and workstations.
17.
Replaces and upgrades outdated hardware.
Other Responsibilities:
1.
Collaborates and trains with team members to serve as overflow and/or absentee backup.
2.
Performs all duties and responsibilities in compliance with our client's policies and procedures, safety guidelines, and regulations as outlined in the Code of Federal Regulations, and other applicable federal, state, and local laws.
3.
Performs quality control practices as defined by the policies and procedures.
4.
Supports the organization’s Standards of Professional Conduct as outlined in the company's policies and procedures, and the mission, vision, and values.
5.
Reports to work on time; must contact primary manager(s) if running late or not able to report to work.
6.
Maintains confidentiality of all information, including information related to all donors, clients, vendors, processors, physicians, ME/Coroner offices, and company data for all departments and at all levels.
7.
Accepts deliveries, alerts recipients, and/or routes the deliveries to the appropriate person/area.
8.
Initiates calls for all department equipment repairs and/or service call; including but not limited to office photocopiers, postage meter machines, and other equipment as necessary.
9.
Displays a consistent, professional degree of communication skills in person, on the phone, by e-mail, and letters to internal and external communications.
10.
Attends annual hazard communication and control safety training sessions for Cal-OSHA, contract processors, and all other training programs required or determined by the management of IT.
11.
Follows the rules regarding personal attire outline in the company's Policy and Procedure.
12.
Performs other duties and projects as assigned.
Secondary Job Functions:
(Although the following job functions have been identified as “secondary”, any employee capable of performing the “secondary” job functions is expected to do so.)
1
Supports the mission of the company and serving its Donor Families.
2.
Maintains a neat and organized workstation and environment.
3.
Attends all department meetings as required and participates on committees as needed.
4.
Maintains professional growth and development through continuing education and in-service meetings.
5.
Ensures compliance with local and state fire and safety codes.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Helpdesk Technician Potential: Insight & Career Growth Guide
Real-time Helpdesk Technician Jobs Trends in Azusa, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Helpdesk Technician in Azusa, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 154562 jobs in United States and 5 jobs in Azusa. This comprehensive analysis highlights market share and opportunities for professionals in Helpdesk Technician roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Prosum is currently hiring and seeking a Helpdesk Technician I to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Helpdesk Technician I Jobs Azusa.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Prosum adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Helpdesk Technician I Jobs United States varies, but the pay scale is rated "Standard" in Azusa. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Helpdesk Technician I typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Helpdesk Technician I, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Helpdesk Technician I interview at Prosum, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Prosum's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Helpdesk Technician I is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!