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Helpdesk Technician I Job Opening In AzUSA – Now Hiring Prosum


Job description

 Helpdesk Technician
Pay Range: $23/hour to $24/hour



Position Summary

The Helpdesk Technician I position is responsible for providing first level support for all IT support requests, which includes hardware and software troubleshooting as well as recording, tracking, and following up on the status of each IT support ticket.

This position is on a 24x7 OnCall rotation schedule.



The Helpdesk Technician I position will handle confidential information, as well as create and keep various department/operations reports/records.

The Helpdesk Technician will also work in the field with frontline staff to identify and troubleshoot network connectivity issues.



Duties & Responsibilities:

Helpdesk Support

1.

Provides first level helpdesk/desktop support, maintaining a high degree of customer service.

2.

Reviews all IT support tickets, tracks their process, and updates all relevant information including resolutions that are descriptive for future reference.

3.

Maintains department SLA’s for all IT tickets, including response time and resolution time.

4.

Takes ownership and is proactive when dealing with user issues.

5.

Identifies and escalates situations requiring urgent attention.

6.

Troubleshoots Smartphones.

7.

Provides remote IT support, including over the phone and traveling to remote offices.

8.

Troubleshoots printers and copiers.

9.

Assists with meeting setups in conference rooms as needed.

10.

Assists with software/hardware upgrades.

11.

Maintains and updates IT documentation, including inventory, knowledgebase, etc.

12.

Manages all user accounts including 3rd party applications.

13.

Participates in on call rotation schedule.

14.

Participates in remote office visits.

15.

Manage IT Asset Inventory.

16.

Responsible for imaging, setup, configuration, and issuance of laptops and workstations.

17.

Replaces and upgrades outdated hardware.



Other Responsibilities:

1.

Collaborates and trains with team members to serve as overflow and/or absentee backup.

2.

Performs all duties and responsibilities in compliance with our client's policies and procedures, safety guidelines, and regulations as outlined in the Code of Federal Regulations, and other applicable federal, state, and local laws.

3.

Performs quality control practices as defined by the policies and procedures.

4.

Supports the organization’s Standards of Professional Conduct as outlined in the company's policies and procedures, and the mission, vision, and values.

5.

Reports to work on time; must contact primary manager(s) if running late or not able to report to work.

6.

Maintains confidentiality of all information, including information related to all donors, clients, vendors, processors, physicians, ME/Coroner offices, and company data for all departments and at all levels.

7.

Accepts deliveries, alerts recipients, and/or routes the deliveries to the appropriate person/area.

8.

Initiates calls for all department equipment repairs and/or service call; including but not limited to office photocopiers, postage meter machines, and other equipment as necessary.

9.

Displays a consistent, professional degree of communication skills in person, on the phone, by e-mail, and letters to internal and external communications.

10.

Attends annual hazard communication and control safety training sessions for Cal-OSHA, contract processors, and all other training programs required or determined by the management of IT.

11.

Follows the rules regarding personal attire outline in the company's Policy and Procedure.

12.

Performs other duties and projects as assigned.



Secondary Job Functions: (Although the following job functions have been identified as “secondary”, any employee capable of performing the “secondary” job functions is expected to do so.)
1 Supports the mission of the company and serving its Donor Families.

2.

Maintains a neat and organized workstation and environment.

3.

Attends all department meetings as required and participates on committees as needed.

4.

Maintains professional growth and development through continuing education and in-service meetings.

5.

Ensures compliance with local and state fire and safety codes.




Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Helpdesk Technician Potential: Insight & Career Growth Guide


Real-time Helpdesk Technician Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Helpdesk Technician in Azusa, United States, highlighting market share and opportunities for professionals in Helpdesk Technician roles.

154519 Jobs in United States
154519
5 Jobs in Azusa
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Download Helpdesk Technician Jobs Trends in Azusa and United States

Are You Looking for Helpdesk Technician I Job?

Great news! is currently hiring and seeking a Helpdesk Technician I to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Prosum adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Helpdesk Technician I Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Azusa. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Helpdesk Technician I typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Helpdesk Technician I Job Success

Prosum interview tips for Helpdesk Technician I

Here are some tips to help you prepare for and ace your Helpdesk Technician I job interview:

Before the Interview:

Research: Learn about the Prosum's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

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Final Thought:

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