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Helpdesk Technician, Level 1 Job Opening In Chicago – Now Hiring Confidential


Job description

Helpdesk Technician, Level 1, Chicago, IL

Summary:


This Helpdesk Technician, Level 1 position will provide hands-on technical support related to computer systems, hardware, or software.

It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions.

This Helpdesk Technician, Level 1 role will continuously work under the guidance of the IT Manager.

This position is hybrid Onsite 3 days and Remote 2 days.

Candidates need to be local in or near Chicago, IL.


Helpdesk Technician, Level 1 Responsibilities:


– Monitor the company’s IT ticketing system.

– Provide tier 1 and 2 (First Call Resolution) support to employees both in-person and remotely.

– Escalate higher-level IT issues to the IT Manager and assist with solutions as needed.

– Research potential software solutions as needed.

– Train end users as necessary in the proper use of IT software and equipment.

– Perform software and hardware installations and maintenance.

– Support new hires with equipment and software purchasing and set-up.

– Identify recurring issues and help create solutions.

– Review and maintain inventory of IT assets.


Helpdesk Technician, Level 1 Qualifications:


– Bachelor’s degree is preferred.

– Experience using a Helpdesk ticketing system.

– Need experience with Office 365.

– Experience with SharePoint is a plus.

– 1-2 years of general IT support experience.

– Strong knowledge of computer systems.

– Strong diagnostic and problem-solving skills.

– Experience troubleshooting Windows Operating Systems, Mac Operating Systems, and G Suite products.

– Excellent written and verbal communication skills with the ability to communicate in technical and non-technical language.

– Excellent people skills (outgoing, approachable, motivated to help), including training end-users.

– Ability to work independently or as part of a team.

– Ability to conduct research into various computing issues as required.

– Keen Attention to detail.

– Experience supporting a remote workforce.

– Ability to multi-task and adapt to changes quickly.

– Ability to collaborate across functional teams.

– Must be able to read, write and speak fluent English.


Benefits include medical insurance, retirement plan, PTO, etc.

Salary: 80K+ DOE.

Keywords: Chicago IL Jobs, Helpdesk Technician, Level 1, Office 365, IT Support, Windows OS, Mac OS, G Suite Products, SharePoint, Computer Systems, Help Desk, Support, Network, Networking, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting


Looking to hire for similar positions in Chicago, IL or in other cities?

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We help companies that are looking to hire Helpdesk Technicians, Level 1 for jobs in Chicago, Illinois and in other cities too.

Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext.

11 or email us at jobs@nextstepsystems.com.

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» Helpdesk Technician, Level 1

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Helpdesk Technician Potential: Insight & Career Growth Guide


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Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Helpdesk Technician in Chicago, United States, highlighting market share and opportunities for professionals in Helpdesk Technician roles.

157359 Jobs in United States
157359
609 Jobs in Chicago
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Download Helpdesk Technician Jobs Trends in Chicago and United States

Are You Looking for Helpdesk Technician, Level 1 Job?

Great news! is currently hiring and seeking a Helpdesk Technician, Level 1 to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

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The average salary range for a varies, but the pay scale is rated "Standard" in Chicago. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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