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Helpdesk Technician Job Opening In Washington – Now Hiring AGi Mission Support


Job description

The foundational purpose of AGi is to provide quality high-tech information technology services, employ experienced technical personnel, and satisfy all customer requirements on time at a competitive price.

We believe that people are our most valued resource, both clients and employees.

We understand the necessity of matching just the right person and the right technological solution to job requirements and work environment.

We specialize in integration design and information management systems, as well as the placement of highly skilled and motivated personnel.


Job Description

AGi Mission Support, Inc is seeking a Help Desk Technician.

Roles & Responsibilities:

  1. Identify, research and resolve the most complex technical problems
  2. Responds to telephone, email and on-line requests for technical support
  3. Documents, tracks and monitors problems using applicable systems and tools
  4. Coordinates with others technicians and the government specialists to resolve Tier 2 and 3 issues
  5. Responsible for the resolution of escalated issues of higher difficulty.

  6. Attend and participate in desktop support staff meetings or other meetings within government agency as a representative of the desk top team, as required.

Qualifications

  • Three (3) plus years' experience managing an enterprise help desk and utilizing IT Service Management tools.

  • Must be able to interface with individuals at all levels of the organization and communicate effectively, both verbally and in writing.

AGi Mission Support Services, Inc.

is an Equal Opportunity Employer (EOE): Minorities, Women, Veterans, and those with Disabilities.




Job Posted by ApplicantPro

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Helpdesk Technician Potential: Insight & Career Growth Guide


Real-time Helpdesk Technician Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Helpdesk Technician in Washington, United States, highlighting market share and opportunities for professionals in Helpdesk Technician roles.

154519 Jobs in United States
154519
747 Jobs in Washington
747
Download Helpdesk Technician Jobs Trends in Washington and United States

Are You Looking for Helpdesk Technician Job?

Great news! is currently hiring and seeking a Helpdesk Technician to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AGi Mission Support adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Helpdesk Technician Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Washington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Helpdesk Technician?

Key qualifications for Helpdesk Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Helpdesk Technician?

To improve your chances of getting hired for Helpdesk Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Helpdesk Technician Job Success

AGi Mission Support interview tips for Helpdesk Technician

Here are some tips to help you prepare for and ace your Helpdesk Technician job interview:

Before the Interview:

Research: Learn about the AGi Mission Support's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Helpdesk Technician interview at AGi Mission Support, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AGi Mission Support's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Helpdesk Technician Positions

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