- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Helpdesk Trainer.
Urgent! Helpdesk Trainer Job Opening In Madison – Now Hiring ATC
REQUIRED SKILLS: (Need Majority; 1-2+ Years)
Serve as a customer service contact for data reporting for Wisconsin schools and
districts.
Create, oversee, and monitor requests, incidents, and resolutions using ticketing
software.
Work with school districts to help them understand how to use WISEdata and WISEdash
for data reviews.
Openness to presenting training sessions and materials.
Experience preferred.
Monitor and support district reporting progress and ensure data errors are resolved.
Assist WISEdata product owner with business process analysis and improvements.
Conduct data health checks using the WISEdata portal and WISEdash visualizations and
download tools.
CONTRACT OVERVIEW
MUST BE CURRENT WI RESIDENT OR RELOCATING
NICE TO HAVE SKILLS:
Understanding of API technologies.
Knowledge of data warehousing and reporting.
Experience working in education software systems at school/district/state level.
Provide on-site or virtual training.
INTERVIEW PROCESS:
Microsoft Teams
Video On & Audio On
DESCRIPTION OF ROLE:
The goal of this position is to increase support to Wisconsin’s schools and districts for state reporting
tasks as well as provide training and presentations related to several data applications.
The position
performs direct WISEdata customer support services for school and district clients (LEAs) by
responding to CRM tickets, emails, and phone calls.
This position will document, track, and monitor support requests to ensure timely resolution.
It will
also serve as the primary trainer for training sessions/videos, demonstrations, conferences, and
workshops organized by the Customer Services team or external stakeholders.
The employee will
follow the Customer Service Framework and standard practices for effective customer service.
Key Responsibilities:
Customer Service Help Desk Responsibilities (60%):
o Respond to customer requests via CRM, email, and phone.
o Track and document tickets and support issues.
o Support schools/districts in WISEdata data submissions and review processes.
o Contact districts proactively if data support is needed.
o Monitor data quality, review reports before data snapshots.
o Help identify improvements to state reporting through business analysis.
o Provide support to ensure data issues and errors are being resolved.
Training Responsibilities (35%):
o Serve as primary trainer for internal and external WISEdata-related sessions.
o Collaborate with Technical Writer on documentation and FAQs.
o Create and update tutorials, videos, and training materials.
o Present at in-person or virtual conferences and workshops.
o Provide feedback to leadership on client support issues.
Professional Development & Other Duties (5%):
o Stay current on application changes and industry practices.
o Attend professional learning sessions and vendor user groups.
CONTRACT OVERVIEW
MUST BE CURRENT WI RESIDENT OR RELOCATING
o Contribute to team meetings and processes.
Other skills that might be valuable to the role:
Strong interpersonal and customer service communication.
Decision-making in complex situations.
Ability to interpret business logic and technical requirements.
Oral and written communication effectiveness.
Ability to work independently and collaboratively.
Familiarity with Microsoft Office, Microsoft Dynamics CRM, Google Apps.
Knowledge of student information system (SIS) software used in Wisconsin.
Knowledge of DPI tools including WISEdata Portal, WISEid, WISEdash, Ed-Fi Credential
Application.
Must be able to travel by car to meetings outside Madison.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Helpdesk Trainer Potential: Insight & Career Growth Guide
Real-time Helpdesk Trainer Jobs Trends in Madison, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Helpdesk Trainer in Madison, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6598 jobs in United States and 11 jobs in Madison. This comprehensive analysis highlights market share and opportunities for professionals in Helpdesk Trainer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! ATC is currently hiring and seeking a Helpdesk Trainer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Helpdesk Trainer Jobs Madison.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ATC adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Helpdesk Trainer Jobs United States varies, but the pay scale is rated "Standard" in Madison. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Helpdesk Trainer typically include Other Educational Instruction And Library Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Helpdesk Trainer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Helpdesk Trainer interview at ATC, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ATC's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Helpdesk Trainer is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!