Hospitality Ops Support

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.

From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis.

Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Hospitality Support position serves as the primary point of contact for all Jackson Gore Village Condominium Association (COA/HOA) owners, providing exceptional service and support to enhance the owner experience.

This role is essential in fostering strong relationships with owners, supporting property management operations, and ensuring seamless communication between owners, vendors, and the Jackson Gore team.

The Hospitality Support team member will assist in owner-facing services including resales, RCI exchanges, Space Available (Space A) reservations, owner reservations, and unit restrictions for maintenance.

This position also supports larger-scale HOA and property management projects as assigned by Property Manager, ensuring that owner needs are met with efficiency and professionalism in a fast-paced, team-oriented environment.

Job Specifications:

• Starting Wage: $20.00/hr - $21.78/hr 

• Employment Type: Year Round 

• Shift Type: Full Time

• Minimum Age: At least 16 years of age 

• Housing Availability: No 

Job Responsibilities:

Owner Relations and Guest Services

• Act as the first point of contact for all Jackson Gore Village owners, delivering exceptional service and timely assistance.
• Assist owners with reservations, RCI exchanges, Space A requests, and restriction placements for maintenance or renovation work.
• Provide detailed guidance and support for ownership questions, including HOA policies, owner benefits, and amenity access.
• Assist owners with resales, coordinating with internal teams and third-party partners to ensure smooth and timely processes.
• Maintain a high level of confidentiality and professionalism in all interactions.

Property Management Support

• Collaborate with the Property Manager and team to execute HOA projects and initiatives, ensuring alignment with operational goals.
• Assist with administrative tasks, including communication, scheduling, and documentation related to HOA board meetings, owner communications, and property management activities.
• Manage workflows for unit availability, scheduling, and restrictions to ensure operational efficiency.
• Support coordination of vendor services, repairs, and owner service requests, escalating urgent matters as needed.

Operational Excellence

• Maintain accurate owner records, reservations, and service documentation within HOA management systems.
• Communicate regularly with maintenance, housekeeping, and front desk teams to ensure owner needs are met promptly.
• Assist with the coordination of larger projects, including renovations, capital improvements, or HOA-driven upgrades.
• Provide administrative support for policy enforcement, owner communications, and compliance initiatives.

Job Requirements:

• Hospitality or Customer Service strongly preferred; HOA or condo management experience is a plus.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities simultaneously.
• Exceptional interpersonal, verbal, and written communication skills.
• Proficient in reservation systems, scheduling software, and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to maintain confidentiality and demonstrate discretion when handling sensitive owner information.
• Professional demeanor, strong problem-solving skills, and commitment to teamwork.
• Flexibility to work varying hours, including weekends, holidays, or extended shifts during peak seasons (with approval from the Property Manager).

Core Competencies

• Team Collaboration: Actively contributes to a positive and supportive work environment, promoting collaboration across departments.
• Professionalism: Demonstrates integrity, respect, and high service standards in every interaction.
• Adaptability: Responds effectively to changing priorities and seasonal demands.
• Customer Service Excellence: Anticipates owner needs, resolves concerns quickly, and delivers exceptional experiences.

Perks and Benefits

• Competitive full-time, year-round employment package.
• Access to Vail Resorts’ comprehensive health benefits options.
• Complimentary Epic Ski Pass for the employee and additional resort/retail perks.
• Opportunities for professional development and advancement within Vail Resorts and Jackson Gore Village.

The expected pay range is $20.00/hr - $21.78/hr.

This is the pay range we reasonably expect to pay for this position.

Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor.

Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  511408
Reference Date: 09/05/2025 
Job Code Function: Housekeeping  

Required Skill Profession

Entertainment Attendants And Related Workers