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Hotel Front Desk Agent Job Opening In Scottsdale – Now Hiring Lodging Dynamics


Job description

OVERALL RESPONSIBILITIES:

The Front Desk Agent ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.

Works to optimize the guest experience while at the hotel and elsewhere by acting pleasant, professional and efficient.

**PREVIOUS HOTEL FRONT DESK EXPERIENCE NOT REQUIRED BUT PREFERRED**

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Books guest reservations and/or coordinates with reservation center
  • Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals.

    Greets, registers, and assigns rooms to guests
  • Handles confidential information, including guest records, with a high degree of integrity
  • Answers and routes call as appropriate; takes guest messages with accuracy
  • Assists with sales and marketing efforts as directed by the General Manager
  • Offers and properly handles requests for wake-up calls
  • Records pertinent guest information in the pass on log
  • Replenishes continental breakfast as needed and keeps area clean
  • Ensures common area/lobby is clean
  • Performs laundry functions as directed
  • Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
  • Answers phone in a prompt, efficient, and friendly manner.
  • Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
  • Answers guests' questions about the property and amenities and is able to refer and direct guests to area attractions and outlets.

    Arranges for the appropriate transportation of guests to and from the hotel when necessary.
  • Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken.

    Follow up to ensure guest satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
  • Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
  • Balances cash bag at open and closing of each shift.
  • Transmits and receives messages using equipment such as computer, telephone, email, fax and switchboard.
  • Provides a professional image at all times through appearance and dress.
  • Follow company policies and procedures.

POSITION DETAILS:

  • Applicant has ability to work flexible schedule; position is 30-40 hours per week
    • AM Shift Hours: 6:00am to 2:30pm
    • PM Shift Hours: 2:00pm to 10:30pm
  • Uniform
    • Khaki Pants
    • White Shirt/Blouse
    • Navy Blue Blazer
    • Navy Blue Dress (if applicable)
    • Closed Toe Shoes

POSITION REQUIREMENTS:

  • High school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.
  • Ability to stand for 8+ hours a day.
  • Ability to work weekends, holidays, overtime (if available).
  • ONQ PMS and/or PEP PMS experience (not required but preferred).

About Lodging Dynamics Hospitality Group

Based in Provo, Utah, Lodging Dynamics Hospitality Group is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels and one of a few third-party operators approved by Marriott and Hilton.

Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues its long history by providing award-winning operating services for hotels throughout the continental United States and Hawaii.

The company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families.

For more information, visit .



Job Posted by ApplicantPro

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Hotel Front Potential: Insight & Career Growth Guide


Real-time Hotel Front Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Hotel Front in Scottsdale, United States, highlighting market share and opportunities for professionals in Hotel Front roles.

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Are You Looking for Hotel Front Desk Agent Job?

Great news! is currently hiring and seeking a Hotel Front Desk Agent to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Lodging Dynamics adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Hotel Front Desk Agent Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Scottsdale. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Hotel Front Desk Agent?

Key qualifications for Hotel Front Desk Agent typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Hotel Front Desk Agent Job Success

Lodging Dynamics interview tips for Hotel Front Desk Agent

Here are some tips to help you prepare for and ace your Hotel Front Desk Agent job interview:

Before the Interview:

Research: Learn about the Lodging Dynamics's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Hotel Front Desk Agent interview at Lodging Dynamics, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Lodging Dynamics's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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