HR Assistant/HR Coordinator

Job description

HR Assistant/HR Coordinator

**Medical Associates**

1 Positions

ID: olKoyfwL

Posted On 10/03/2025

**Job Overview**

**Description**

**Are you someone who is organized, detail-oriented, self-driven, open to change, and have strong communication and customer service skills?** Medical Associates is looking for a motivated, team player to join our dynamic and fun Human Resources team!

Your career will start as an HR Assistant or HR Coordinator, based on experience you bring with the opportunity for professional growth, development and advancement.

**Where You Will Be Working:**

Medical Associates Clinic and Health Plans is a multi-specialty group practice combined with a growing health insurance company.

Our 1100 health care and health insurance professionals lead the way in providing quality healthcare and top-notch insurance products in Northeast Iowa, Southwest Wisconsin and Northwest Illinois.

This position is key role on our HR Team and supports our entire organization from our HR department located at the West campus in Dubuque, Iowa.

**What You Will Be Doing:**

As an HR Assistant, you will be responsible for providing HR support to the broader organization and administrative support to the CHRO, HR Managers and other HR team members.

You will work on a wide variety of HR administrative duties including: timekeeping/payroll processing, employee reward and recognition program coordination, student coordination, maintaining employee records and files, new hire onboarding support, etc.

A full list of essential functions follows but high points of the role include:

+ You will provide excellent customer service to internal and external customers who visit in person, call on the phone, email or contact Medical Associates from the outside.
+ Process payroll bi-weekly with strong attention to detail.
+ Coordinate employee recognition programs, other HR relating meetings and events, and new hire onboarding.
+ Coordinate student rotations.
+ Coordinate and maintain MA staff professional licensure, certification, training documents and other important employment related documentation.

**Schedule:** Core business hours are Mon-Fri 8:00-5:00, 40-hour work week, hourly position with full benefits.

**What Skills You Bring:**

+ Excellent communicator (verbal and written) with strong customer service skills and welcoming personality
+ Strong organization with attention to detail and multitasking skills with ability to follow through to completion
+ Critical thinking and willingness to ask questions and utilize resources to find answers
+ Demonstrate flexibility, ability to pivot quickly when priorities change, and eagerness to learn and take on new things

**Essential Functions & Responsibilities:**

+ HR Assistant will become fluent in answering a variety of HR related questions efficiently and accurately and/or getting issues to the correct place within the HR Team so that they may be properly addressed.

This involves learning many HR policies and processes and ensuring accuracy of work.

HR Assistant will ask probing questions to fully understand each customer's needs and will be proactive and well organized with follow-up.
+ HR Assistant will be trained in all aspects of HR front desk responsibilities to ensure members of front desk team are fully cross trained in all areas to provide backup to one another.
+ Cross train and learn to independently process all data and related items needed for accurate bi-weekly employee timekeeping used for payroll processing.

This will require attention to detail to ensure accurate input into multiple HR systems.

HR Assistant will need to acquire detailed knowledge of Medical Associate's HRIS system (UKG), payroll system (Kronos), performance management system (Saba) and other relevant systems and related processes.
+ Coordinate appointment calendars, book conference rooms, order food for meetings, coordinate travel arrangements and arrange other details that enable a professional and well-coordinated event.
+ Plan, schedule, and organize employee engagement events such as lunch in the lot, holiday luncheons, food trucks, ice cream socials, and other events as identified.
+ Coordinate student rotations and create a welcoming, responsive collaboration with surrounding educational programs.
+ Conduct new hire onboarding.
+ Establish and carefully follow procedures/processes to ensure employees of MA have current professional certification, licensure, and training documentation required to legally and satisfactorily perform their roles.

Ensure documentation is well organized, thorough and ready to be audited.
+ Perform clerical and analytical tasks that require knowledge of multiple Human Resources Department practices and procedures.

These may include but are not limited to: sorting information, processing/filing data or paperwork, maintaining multiple spreadsheets, verifying information and performing follow-up activities.

This requires attention to detail and the ability to multi-task.

Billing review and payment coordination are also part of the role.

**Benefits Package** **includes** :

+ Single or Family Health Insurance with discounted premium rates for wellness program participation.
+ 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing
+ Flexible Paid Time Off Program (24 days off/year)
+ Medical and Dependent Care Flex Spending Accounts
+ Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

**Knowledge & Skills:**

**_Education:_** High School diploma or GED required.

**_Experience:_** One to two years of similar or related experience.

**_Interpersonal Skills:_** Courtesy, tact, trust and diplomacy are essential elements of the job.

Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

**_Other Skills:_** Excellent organization and attention to detail, good computer skills – excel experience a plus, ability to multitask and pivot quickly when priorities change, open to change and process improvement.

Strong customer service skills with effective written and verbal communication.

**Physical Aspects:**

Reaching - Extending hand(s) and arm(s) in any direction.

Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.

This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

Grasping - Applying pressure to an object with the fingers and palm.

Talking - Expressing or exchanging ideas by means of the spoken word.

Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

Hearing - Perceiving the nature of sound with or without correction.

Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

Vision - 20 / 40 or better in the best eye with or without correction.

Repetitive Motions - Substantial movements (motions) of the wrists, hands and/or fingers.

Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time.

Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Environmental Conditions: None - The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce.

Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status.

Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster

Primary Contact

9878

Careers at Medical Associates

,

563-584-4225

Phone

Phone

Phone

Fax

careers@mahealthcare.com

Email

True

False

True

**Job Details**

Categories

Health Care

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1148

Job REQ #

olKoyfwL

# Positions

1

Start Date

20251003

End Date

20251029

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Medical Associates

**About the Company**

**_Our mission is to provide superior healthcare and an excellent patient experience._**

Medical Associates Clinic is a well-established multispecialty group practice with over 170 providers and a staff of over 1,000 health care professionals and support personnel.

The group was founded in 1924 and is Iowa’s oldest multispecialty group practice.

Today, Medical Associates Clinic is the area’s leading health care provider and only multispecialty group practice.

Medical Associates Clinic has been recognized since 1998 as a “better performing practice” by the Medical Group Management Association.

In 1982, Medical Associates developed the Tri-State’s first health maintenance organization, Medical Associates Health Plans, which offers comprehensive health benefits to over 400 employers and 45,000 members.

Medical Associates Health Plans has maintained an “Excellent” rating, the highest level of accreditation possible by the National Committee for Quality Assurance, for 13 consecutive years.

Medical Associates Clinic offers several locations from which to seek medical care, including facilities at 1500 Associates Drive, 1000 Langworthy, and 4155 Pennsylvania Ave in Dubuque, Iowa; as well as facilities in Bellevue, Cascade, Dyersville, Iowa; Cuba City, Lancaster, Platteville, Wisconsin; and Galena, Illinois.

Required Skill Profession

Other General