Urgent! HR Resource Call Center Representative Job Opening In New York – Now Hiring Column Technical Services
Column Technical Services is seeking a remote HR Resource Call Center Representative to serve as the first point of contact for employee inquiries across a range of HR topics.
Candidates with
call center environments are preferred, as the role requires delivering high-quality support and customer service through multiple communication channels.
If you have strong customer service skills and a natural aptitude for problem-solving, we invite you to apply and join a team committed to delivering exceptional employee support.
The HR Resource Center Representative to deliver exceptional customer service with an emphasis on First Touch Resolution.
This role involves building foundational knowledge of HR programs, policies, procedures, and guidelines to effectively support the HR function.
Key responsibilities include identifying issues, initiating case management, resolving inquiries, and escalating to Tier 2 support when necessary.
Tier 1 Support and Inquiry Resolution* Address employee inquiries and provide Tier 1 support for issues ranging from basic to moderately complex, using call scripts and the HR knowledge base to deliver accurate responses.* Encourage and guide employees toward self-service tools, promoting independence in accessing HR resources.* Utilize internal systems to track inquiries, gather information, and troubleshoot as needed.* Record and document each issue, outlining steps taken toward resolution.* Seek guidance from supervisors when encountering unfamiliar or new challenges.* Provide regular updates on inquiry status through written and verbal communication.* Manage all inbound and outbound communications with professionalism and efficiency.* Conduct follow-up calls to ensure resolution and satisfaction.* Resolve issues promptly and effectively.* Deliver high-quality customer service to both employees and managers.* Maintain a responsive and accurate service environment by ensuring timely follow-through and consistent processing of transactions.
HR Operations and Transactional Support* Provide daily operational assistance for core HR processes and systems, including Recruiting, Employee/Manager Self-Service, Absence Management, Performance Management, Benefits, Payroll, Finance, and Compensation.* Occasionally process Workday transactions as part of concierge-level support.* Initiate proactive follow-up communication when necessary.* Complete tasks in alignment with standard operating procedures, including data entry in Workday or other platforms.* Collaborate with HR Business Partners and Managers to address low-complexity issues.* Support onboarding by training new HR Resource Center Representatives.
HR Knowledge Base Maintenance* Contribute to the development and upkeep of HR Knowledge Base content.* Stay informed on system updates, policy changes, and compliance requirements to ensure accurate and timely communication across the organization.* Partner with HR Business Partners and Centers of Expertise to understand and communicate new and existing policies.
Projects and Continuous Improvement* Share feedback with leadership regarding trends, recurring issues, and opportunities for process enhancements.* Recommend improvements that reduce workload or enhance quality within assigned responsibilities.* Participate in testing system updates and enhancements, ensuring thorough evaluation and assessing potential impacts on employees, managers, and HR operations.
Required Skills & Experience* Strong customer service orientation and/or demonstrated aptitude.* Up to two (2) years of experience in a business or professional environment.* Associate's Degree or Certified Vocational Training in HR or Communication preferred; High School Diploma/GED required.
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Unlock Your HR Resource Potential: Insight & Career Growth Guide
Real-time HR Resource Jobs Trends in New York, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for HR Resource in New York, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 28946 jobs in United States and 628 jobs in New York. This comprehensive analysis highlights market share and opportunities for professionals in HR Resource roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Column Technical Services is currently hiring and seeking a HR Resource Call Center Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: HR Resource Call Center Representative Jobs New York.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Column Technical Services adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a HR Resource Call Center Representative Jobs United States varies, but the pay scale is rated "Standard" in New York. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for HR Resource Call Center Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for HR Resource Call Center Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your HR Resource Call Center Representative interview at Column Technical Services, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Column Technical Services's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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