Hub Delivery Program Vetting Support, Hub Delivery Program, Hub Delivery Program

Hub vetting support works closely with a team of acquisition managers, program managers and account managers in the recently launched Hub organization.

Our partners are essential last mile delivery operators throughout North America, and our program is looking to grow globally! Quality, a bar raising customer experience, efficiency and growth are critical to our success.




Key job responsibilities
- Demonstrate end to end workflow knowledge and provide leadership to other Vetting Support team members.
- Utilize existing workflows to develop, test and refine new vetting processes for program expansions.


- Create, execute and track vetting plans for Delivery Partners, leveraging internal Amazon tools.
- Complete and track key steps of the vetting process, leveraging multiple data management and communications tools.
- Identify opportunities for improving the customer experience and work collaboratively with team members to make improvements.
- Define processes to execute independently and autonomously.
- Use knowledge and skill to build, implement, and/or meet assigned goals.
- Create and drive improvements to SOPs for gaps in existing processes.
- Escalate issues and pain points in the process to enable resolution and process improvement.
- Define roadblocks and risks and identify solutions with support from team members and stakeholders
- Work independently, executing defined SOPs and developing or improving processes.
- Tracks and reports progress on key metrics specific to functional areas and end-to-end workflows.
- Executes process-wide priority projects to improve operations performance in association with the Program Management team.
- Responsible for providing support for data collection, preparing reports, and reaching out to multiple stakeholders.
- Manages escalations on routine/predefined tasks.


- Executes important tasks/activities independently.


- Identifies day-to-day operational problems and suggests tactical solutions.
- Establishes key reporting for functional area and provides reports to senior management/ stakeholders at process level.
- Works with internal/external teams and uses knowledge and expertise to execute business goals.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $35,000/year in our lowest geographic market up to $84,100/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.